08-29-2012 06:56 AM
08-29-2012 04:04 PM
I think it would be a good idea for @cl-scott to check out the Milpitas Service Center. It could help ASUS by getting a fresh view of what's actually happening there. It sounds like there is definitely some sort of problem.
Looking at the other (repair tech) side, it could be possible the techs are being extremely overworked. If you had to repair more laptops per day than humanly possible, and you find out the motherboard you just replaced on one turned out to be defective, and it's the second defective motherboard you installed today, and now you're out of that specific motherboard and will fall further behind, and new defective laptops are coming in boatloads every day, it could explain the poor customer service. It'd be hard to love a job like that....
08-29-2012 03:40 PM
~~ cheers ~~ The cl-Scott Plan .. shouldn't have to babysit 'pros'.
Sign the work .. those not meeting standards consistantly .. pink slip.
UnEmployment is around 11% in California. Somebody would love that job and do it.c.
08-29-2012 05:15 PM
08-29-2012 05:54 PM
> Blaming this on "it's just 1 center slipping 1 laptop through the cracks"
We get tons of reports of repair centers acting like this, all over the globe... We get tons of reports of this exact issue, all over the globe...
It's more than just a single localized problem guys, stop fixating on the center.
08-30-2012 03:08 AM
While a vast and inaccurate oversimplification of the discussion, at the same time... Let's assume everything is exactly as you say, for the sake of argument. Would it not be a step in the right direction to turn things around at even a single repair center?
But really, we were just kind of goofing around. In no way am I seriously expecting to be tasked with going in and implementing sweeping changes at that location.
08-30-2012 09:35 AM
Fixing things at a single repair center helps maybe at best 0.01% of people. It's an insultingly small step towards a solution. As usual ASUS works so slowly doing the minimum they can, in order to make us run out of warranty before they form a solution.
> Just joking, we won't help
08-30-2012 11:56 PM
So you would rather nothing be done? I have a funny feeling that if the repair center in question were the one you clearly had a bad experience with, you would have a very different view on the matter.
I can't do anything to change the fact that you had a bad experience getting your system repaired, and being a negative and disruptive presence in discussions like this will not change what has happened either. What it will do is make people far less empathetic to your situation. All I can do is try and make sure that no one else has an experience like yours, and if you ever set down that chip you're carrying on your shoulder, I think you would agree it is a positive change.
More like that's not my responsibility. If someone in the Asus management wanted to put me in charge of handling that sort of thing, I would enjoy the challenge. Granted, that's probably a level of naivete speaking, because there are a number of differences between a person's intentions and certain realities. It being election time here in the states, blah blah.
A lot of times the realities of the job are very much at odds with the best of intentions and the noblest of ideals.
And for anyone who thinks that is bad, never go to work for any place that repairs Apple computers. They will let orders just sit for several days, then cancel them on you. If you're lucky they will send you a form letter with a generic reason selected for why your order is being canceled. But they won't do anything logical like send it to the person who created the repair, they'll send it to one of the account admins. I developed a good working relationship with a lot of the people in one of Apple's administrative centers, so they'd tell me what was going on off the record, but officially you were lucky to get one of those generic form letters with a non-descript and completely useless reason for why the order was canceled. Even better, was that the way Apple scores their sliding scale for labor payouts, the repair shop gets penalized when Apple doesn't have any parts in stock. You would have to go and beg the administrative people for an exemption on that repair, and of course Apple keeps track of every time you ask for one of those exemptions, and it factors into whether or not they'll grant one next time around. So they screw up, and it's the repair shop that gets to not only deal with the customer screaming about how long it's taking, but then you get shafted on your labor reimbursements for the following month.
08-31-2012 03:20 AM
08-29-2012 05:31 PM
08-29-2012 05:57 PM
cl.. it is that easy. Some of the things we have seen here. What justifies them having a job.
There is no unemployment for those that do not do their jobs.
and would have cost far less... by now.
All the Marketing and Proven Top Products will Never overcome the damage of returning
a RMA .. to be kind .. Not complete.
cl- a few more like yourself and Mason sweat'n them .. until there are no more cracks.