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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 13
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
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Sanctrum
Level 9
Hey, If you can't afford extra $100 or 100Eur... Who had bought you G751?

Sanctrum wrote:
Hey, If you can't afford extra $100 or 100Eur... Who had bought you G751?


jajaja is a good question man, but unfortunately it does not place to my person... please forget about $100 and realize that you are going to be fooled by nvidia and asus.

Sanctrum wrote:
Hey, If you can't afford extra $100 or 100Eur... Who had bought you G751?

There is no problem for me and 99$ is not so much. But the point of view was different: many users have some concerns about sending in their perfectly working laptops, and since it's also a "desktop replacement" one, some customers can't really wait 15-30 days to have it back.
Here is my position explained: https://rog.asus.com/forum/showthread.php?82612-G-SYNC-Upgrade-on-ROG-G751JY-JT-Laptops-Now-Availabl...
If it would be just a BIOS/VBIOS, and other software changes required to add this personal license DRM many customers would like to do the fix by themselves: zero wait time, no need to send in the rig.

I repeat it's VERY strange the hacked nVidia drivers did work fine with G-Sync (I've tested it personally on my G751JY) and the author never mentioned a HW check besides VBIOS/BIOS DRM limitations...
// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.

I think Asus/Nvidia will never let this be "only a bios update" because the minute they do it, someone will dump the bios and make it awailable to everyone else for free... so They WILL require us to send the notebooks back to them so they can do some kind of inor hw update (like different transistors id). But I am fine with that as long as I finally have G-sync.
Only fear I have is that unless Asus arranges some kind of fast shipment over a specific carrier, we might be stuck waiting up to a month to have our notebooks back 😞

Not possible in Estonia and Latvia. Asus support dont know nothing about this upgrade. They dont even know, that they sell G751 with G-Sync allready.

Bahz
Level 13
Hi Asaku,

Better that you specify it and they can probably help you fix that problem too while they're at it.

Bahz

Hello everybody,

since this is a thread with lots of experts concerning G-Sync this might be a good place for a question:

Does my G571JY (non G-Sync) support G-Sync on an external display? I bought a Dell S2716DG (2560x1440, 144Hz, G-Sync) this weekend. I get a picture in the native resolution, I can set 144 Hz, and both the driver and the monitor's OSD say that G-Sync is enabled. The problem is, that I can see some stuttering from time to time, even when I just move explorer windows on my desktop.

So I contacted the german customer support, and ASUS told me that a non G-Sync laptop does not support G-Sync even on an external display! This can't be correct?? :confused:

Is there maybe a problem with a bad Mini DP - DP cable? Or does the stuttering result from the fact that the laptop does indeed NOT support G-Sync? Or is 2560x1440@144Hz too much for the Mini Displayport?

And, concerning the topic: I did not ask the support myself, but the guy told me that a G-Sync upgrade is coming for my laptop. He could not tell me when, but he said that it would be coming. So he definitely refers to the program mentioned in this thread 🙂

MuckiMaazl wrote:
Hello everybody,

since this is a thread with lots of experts concerning G-Sync this might be a good place for a question:

Does my G571JY (non G-Sync) support G-Sync on an external display? I bought a Dell S2716DG (2560x1440, 144Hz, G-Sync) this weekend. I get a picture in the native resolution, I can set 144 Hz, and both the driver and the monitor's OSD say that G-Sync is enabled. The problem is, that I can see some stuttering from time to time, even when I just move explorer windows on my desktop.

So I contacted the german customer support, and ASUS told me that a non G-Sync laptop does not support G-Sync even on an external display! This can't be correct?? :confused:

Is there maybe a problem with a bad Mini DP - DP cable? Or does the stuttering result from the fact that the laptop does indeed NOT support G-Sync? Or is 2560x1440@144Hz too much for the Mini Displayport?

And, concerning the topic: I did not ask the support myself, but the guy told me that a G-Sync upgrade is coming for my laptop. He could not tell me when, but he said that it would be coming. So he definitely refers to the program mentioned in this thread 🙂


That's unforuntately true because you need to enable G-SYNC through the Nvidia software so if your laptop doesn't have G-SYNC option that can be enabled through the software then it won't work on external display as well.

Bahz wrote:
That's unforuntately true because you need to enable G-SYNC through the Nvidia software so if your laptop doesn't have G-SYNC option that can be enabled through the software then it won't work on external display as well.


But there is the G-Sync option in the (latest) driver. It says that my display is capable of G-Sync, and I can switch it on / off. The OSD of the monitor changes according to the setting in the driver!?

And I thought that there were no G-Sync requirements for external displays, since the G-Sync module is inside the external display? A common desktop computer also does not need changes to make it "G-Sync-ready" as long as the monitor supports G-Sync (of course the chip itself has to support G-Sync).

MuckiMaazl wrote:
But there is the G-Sync option in the (latest) driver. It says that my display is capable of G-Sync, and I can switch it on / off. The OSD of the monitor changes according to the setting in the driver!?

And I thought that there were no G-Sync requirements for external displays, since the G-Sync module is inside the external display? A common desktop computer also does not need changes to make it "G-Sync-ready" as long as the monitor supports G-Sync (of course the chip itself has to support G-Sync).


You're kind of right but there's different criterias with laptop external display and unless the laptop is designed to work via external output with compatible G-SYNC monitors, otherwise it won't work properly. I think there's quite a few threads talking about this, I remember stumbling on one before on the Nvidia forum (maybe I remember incorrectly). I recommend checking on the Nvidia forum directly to see if there's a similar topic.