G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[Jabra]

Im interested about G-SYNC Upgrade on my ROG G751JY.
I live in Finland.
I hope Im not too late asking this 🙂

[toronto699]

XOIIO wrote:
Alright, ending a bit sooner than I hoped, hopefully I can afford to mail it out before the 31st.

when asus contacts u they will email u instructions and pick up the laptop when they are ready for the upgrade and return it when upgrade is finished shipping cost is not really that much, I sent u a phone #s in PM if u want the toll free # for Asus service centre in Markham let me know

[Sanctrum]

Sorry for short OT: But who needs G-Sync now? https://www.youtube.com/watch?v=WpUX8ZNkn2U

So...
1. Upgrade to 372.70 Nvidia drivers.
2. Start Nvidia Control Panel
2. At "Change Resolution" section set custom screen refresh rate to 100Hz or 75 Hz if you prefer
3. At "Manage 3D settings" section go to Global settings, scroll to Vertical Sync and select Fast
4. Save the changes.

5. At every game itself DISABLE Vsync (if enabled)... and enjoy stutter/latency free, tearing free/none and FPS cap free gaming - working at ALL screens - even at TV.
Looks like gamenab was little bit right in explainig what would happen... however his NF tools failed to achieve it... as "not possible at this level"?

[Vyary]

Hello,

I want to ask if the upgrade is still available im currently in uk but i live in Bulgaria.

Regards

[Cheetah]

Vyary wrote:
Hello,

I want to ask if the upgrade is still available im currently in uk but i live in Bulgaria.

Regards

Sorry you missed it. Upgrade process is done to apply for it.

[Gps3dx]

Sanctrum wrote:
Sorry for short OT: But who needs G-Sync now? https://www.youtube.com/watch?v=WpUX8ZNkn2U

@Sanctrum - IMHO I think you're wrong about "who needs G-Sync now".... technologically speaking only.
A. Fast-sync will aid you to avoid tearing( it has like another different name I know, but don't remember) if you PASS BEYOND your screen's refresh rate.
( i.e when your GPU produces more images then what the screen can show you @its curent refrash rate.
B. G-sync effect can be seen considerably when your GPU is producing considerably LESS IMAGES and changes its frequency of producing these images very often.
( FOR A FULL SHORT EXPLANATION FROM NVIDIA GO HERE )

A TIP about Fast-Sync - For anyone with a nvidia driver that do NOT have that "fast" option under V-sync in NVDIA panel... you might still be able to enable Fast-sync, as it might exist in your drivers but it's just hidden.... simply get the portable Nvidia Inspector - and choose 0x18888888 under "Vertical-Sync"as seen HERE and disable v-sync from in-game options.

Sanctrum wrote:
Looks like gamenab was little bit right in explainig what would happen... however his NF tools failed to achieve it... as "not possible at this level"?

Now... about @Nab's work.... AFAIK and IMHO without @Nab's work, Nvidia could NOT have deliver Fast-sync and surely not G-sync for windowed running games on laptops.
I can tell you also from my pesonal experience that even on the lastest nvidia drivers and even after G-sync upgrade my G751JT went through... Nab's special little script/app making any game rocks comparing to the state without it.
BUT PLEASE - Do NOT reply on this matter in this thread... there are many other threads for that.

[Brighttail]

Yeah this really sux. While i do follow the forums, I missed this 'offer'. One would think that because I had my laptop registered with Asus from the day I bought it, that someone would have sent me an email about it. 😞 I would hope that they did and I just missed it, but there has got to be a large population out there that has this laptop and doesn't follow these forums.

So with the G751-JT, anyone know if it was just a processor upgrade or Processor/MB upgrade. I'd like to know so I can check around to see if any computer stores here has the proper CPU that I might be able to purchase and get them to replace it.

[Bahz]

Brighttail wrote:
Yeah this really sux. While i do follow the forums, I missed this 'offer'. One would think that because I had my laptop registered with Asus from the day I bought it, that someone would have sent me an email about it. 😞 I would hope that they did and I just missed it, but there has got to be a large population out there that has this laptop and doesn't follow these forums.

So with the G751-JT, anyone know if it was just a processor upgrade or Processor/MB upgrade. I'd like to know so I can check around to see if any computer stores here has the proper CPU that I might be able to purchase and get them to replace it.

Hi Brighttail.

The upgrade requires hardware upgrade (MB, CPU and GPU), software and firmware upgrade. The CPU and GPU are soldered on the MB so it isn't possible to manually upgrade either.

The petition was started on forum and we only advertised this through our forum because it was a public effort that allowed the company to realize a lot of people really wanted this, however ASUS had no obligations to do this. I personally feel that the company went above and beyond to answer to this call but you have to realize that the $99 + shipping doesn't even cover the cost of the parts, it only covers the labor. Not only that, the older CPUs are already long out of stock and no longer manufactured by the CPU suppliers that's why it took so long to push the suppliers to help supply us with the CPUs, it was a very long and painful process.

There was never a plan to advertise this through newsletter notice and we didn't even advertise it through any other channels other than the forum. It would never been possible to offer this to every person that owned a G751 because there aren't enough parts and CPUs to make that possible. This was strictly offered to those who participated in the ROG community and follow the news on the forum, because that was the only way you would have found out about this or if you had a friend that found out about this and told you. Of course we'll have people that complain that it wasn't fair because they didn't know about it, however since it wasn't possible to offer this to everyone so we decided this was the fairest way and we gave ample time (6 months) for people to find out about this.

Best Regards,
Bahz

[Jackster]

Bahz wrote:
Hi Brighttail.

The upgrade requires hardware upgrade (MB, CPU and GPU), software and firmware upgrade. The CPU and GPU are soldered on the MB so it isn't possible to manually upgrade either.

The petition was started on forum and we only advertised this through our forum because it was a public effort that allowed the company to realize a lot of people really wanted this, however ASUS had no obligations to do this. I personally feel that the company went above and beyond to answer to this call but you have to realize that the $99 + shipping doesn't even cover the cost of the parts, it only covers the labor. Not only that, the older CPUs are already long out of stock and no longer manufactured by the CPU suppliers that's why it took so long to push the suppliers to help supply us with the CPUs, it was a very long and painful process.

There was never a plan to advertise this through newsletter notice and we didn't even advertise it through any other channels other than the forum. It would never been possible to offer this to every person that owned a G751 because there aren't enough parts and CPUs to make that possible. This was strictly offered to those who participated in the ROG community and follow the news on the forum, because that was the only way you would have found out about this or if you had a friend that found out about this and told you. Of course we'll have people that complain that it wasn't fair because they didn't know about it, however since it wasn't possible to offer this to everyone so we decided this was the fairest way and we gave ample time (6 months) for people to find out about this.

Best Regards,
Bahz

So, at this point, is it too late to get an upgrade?

Thanks...

[cl-Albert]

Jackster wrote:
So, at this point, is it too late to get an upgrade?

Thanks...

Yes, unfortunately as mentioned in 'update 4' of the first post in this thread, the G-sync upgrade deadline was July 31st, 2016, so for U.S. customers at least, we are not accepting any new requests. Thanks for understanding.

https://rog.asus.com/forum/showthread.php?82612-G-SYNC-Upgrade-on-ROG-G751JY-JT-Laptops-Now-Availabl...

Bahz wrote:
UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.