G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[Sanctrum]

General question. Is it possible to send the unit without any SDD/HDD ???

[JustinThyme]

Sanctrum wrote:
General question. Is it possible to send the unit without any SDD/HDD ???

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC.

Again, another reason I take the original drive and put it away. When times like this arise, simply remove one and install the other in less than 2 minutes.

I would contact them directly using the provided customer support link. Nothing would suck worse than sending it with no drive then getting it send back not completed so you are now out shipping costs and still dont have the upgrade.


reading some of these other posts.........Im certain now more than ever that some people are just not happy unless they have something to complain about. Should be ecstatic with all the crying thats been going on. Now they make it available and people are crying because it took too long or that they have to pay for it. Its business, pure and simple. You think this is bad? The company I work for sells UPS systems that come in different platforms and the price varies by purchased kVA. All the same machine as its just easier to make them that way and not have to stock parts for every step in the level of power wanted. So customer buys 225kVa machine then later wants to updgrade to its maximum capacity which on that platform is 500kVa. The 225 kVA cost you $80K when you bought it. The upgrade is going to cost you $40K. They go through the PITA changing wire sizes to and from then I walk in with a laptop and connect with proprietary software and inside of 5 minutes Im done, they just went to 500kVA with a change in a software setting! Thank you very much, that will be $40K!

Don't know how involved this is, I'm not an ASUS employee nor do I work in their engineering dept. I'm betting there is more than meets the eye and it requires hardware in the display. I don't see the cost as unreasonable, costs them this much just to administer the change and probably all they are looking for is to offset that cost. My bet is there are fewer than 500 people globally that actually get this done perhaps even far less than that. I say kudos to ASUS for even bothering to take the time to backtrack and offer an upgrade. Its not like that if G sync never existed that people wouldnt find something else to complain about.

[InfernoStorm]

JustinThyme wrote:
A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC.

Again, another reason I take the original drive and put it away. When times like this arise, simply remove one and install the other in less than 2 minutes.

I would contact them directly using the provided customer support link. Nothing would suck worse than sending it with no drive then getting it send back not completed so you are now out shipping costs and still dont have the upgrade.


reading some of these other posts.........Im certain now more than ever that some people are just not happy unless they have something to complain about. Should be ecstatic with all the crying thats been going on. Now they make it available and people are crying because it took too long or that they have to pay for it. Its business, pure and simple. You think this is bad? The company I work for sells UPS systems that come in different platforms and the price varies by purchased kVA. All the same machine as its just easier to make them that way and not have to stock parts for every step in the level of power wanted. So customer buys 225kVa machine then later wants to updgrade to its maximum capacity which on that platform is 500kVa. The 225 kVA cost you $80K when you bought it. The upgrade is going to cost you $40K. They go through the PITA changing wire sizes to and from then I walk in with a laptop and connect with proprietary software and inside of 5 minutes Im done, they just went to 500kVA with a change in a software setting! Thank you very much, that will be $40K!

Don't know how involved this is, I'm not an ASUS employee nor do I work in their engineering dept. I'm betting there is more than meets the eye and it requires hardware in the display. I don't see the cost as unreasonable, costs them this much just to administer the change and probably all they are looking for is to offset that cost. My bet is there are fewer than 500 people globally that actually get this done perhaps even far less than that. I say kudos to ASUS for even bothering to take the time to backtrack and offer an upgrade. Its not like that if G sync never existed that people wouldnt find something else to complain about.

+1
I don't think anyone can word this any better.

[Sanctrum]

JustinThyme wrote:
A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC.
....

We will see.
I believe that as discussed hundreds of times, we need:
1. Proper video card HW id (probably hardware coded).
2. Proper vbios (changed to have the Nvidia licence G-sync cookie... but at the memory area that is normally not altered by any standard BIOS update).
3. Proper CPU model (probably but maybe not longer valid).
4. Proper NVidia drivers (I believe the standard ones=the latest)…
5. Display panel verified (to support 75Hz or 100Hz)? We know it’s working at 100Hz.

Points 1, 2, 3… are in my best believe ONLY the artificial security protection of Nvidia G-Sync IP implemented in their drivers (4) blocking the possibility to hack it the way it was done before. So that is why Asus decided to “retrofit”… instead of fighting with Nvidia to disable their IP protections. However, it does NOT mean that Asus had not prepared any agreement with Nvidia that is simplifying the upgrade procedure loosing up some protections… and make it just vbios upgradable… (no MB changed). We will see.

But again, IMHO (regardless HOW it would be done) it is the best solution for us… as everyone are happy (ASUS, Nvidia, customers – except those how wanted it for free). Good work ASUS! Hope the word would spread… AND THAT YOU WILL ACTUALLY UPGRADE our units for approx. US$99… as it might be looong way from the upgrade request till it is actually done…
I will sing up as soon I will find my unit’s serial number to register…

Once again good work ASUS… and keep us INFORMED!

[Corporal]

That is all it takes is a few lines of code to enable it.

That's correct, but ASUS can't modify NVidia drivers, and NVidia won't do that for us.
ASUS will have to physically alter HWID and BIOS to comply with NVidia Gsync "copyright protection" and enable Gsync.

I'm very interested in this program, looks like ASUS listened to the customers after all 🙂 I'm impressed

[Myloth7]

Interested, live in Quebec, Canada

[Zenite]

Corporal wrote:
That's correct, but ASUS can't modify NVidia drivers, and NVidia won't do that for us.
ASUS will have to physically alter HWID and BIOS to comply with NVidia Gsync "copyright protection" and enable Gsync.

I'm very interested in this program, looks like ASUS listened to the customers after all 🙂 I'm impressed

More likely they just saw an opportunity to gain more money for nothing.

[joshindaphils]

Zenite wrote:
More likely they just saw an opportunity to gain more money for nothing.

Lets not engage / feed to trolls people. You cannot reason with someone that thinks shipping around a laptop and tearing it apart for hardware modifications for a small subset of customers for $99 is a money grab.

Asus did listen to us and got us what we were asking for within the confines of their relationship with nVidia. This is to be commended plain and simple most companies would not oblige. This is a PR move and not a money grab, stuff like this does not happen over night.

Interested, back in the US of A.

[ciccio80]

Well guys, let's try to be constructive here. I am the fist one to say Asus and Nvidia should have sit down together and work out a free upgrad for G-Sync on all G751JY (or simply call the new G-Sync G751JY model with another name LOL).
But as it is, we saw that we didin't get the response for almost 8 months, so being today here and HAVING AN OPTION is great.

If you like your G751 as it is, no problem, leave it be.
If you want to upgrade to g-Sync, 99 dollars is not that high a price for a lifetime licence.

The important thing is always having CHOICE. That's what matters at the end.

EDIT: Asus Italy responded to my email saying that my request for g-sync upgrade was submitted to the appropriate department 😄

[wmaker]

could you post a screen shot of the email in case some of us need to use it to deal with poor costumer support ?
(yes im already having it and that screenshot would help alot )