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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 12
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
643,644 Views
1,388 REPLIES 1,388

Sargatanas
Level 7
yea - but definitely not funny at all

hexaae
Level 12
I think this thread and emails sent to ASUS are just for evaluating how many customers and where (for statistics purposes considering logistic options...) would be interested. In other words: it's early at this time, and many local ASUS labs may still not know anything about this initiative.
Poll would also make sense in this case.
--
ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

Edweird
Level 10
Andrew from CS told me that the upgrades are only for the US at the moment, and they'll notify me when they're available in other countries.

It's silly any way you look at it - either ASUS employess all over the world are clueless as to what the company is actually doing OR this is just a probe. Both are bad, shouldn't announce such things without sufficient preparation, even if it is a "Just USA atm" and make it clear that this might take some time to set up, which is understandable.

I don't mind it if it's a marketing run at waiting for G-SYNC G751s to get a good market share and then come back and do this to appear as heroes and just grab more money. But at least handle it with some control...

Chadd
Level 7
Message I received from ASUS:

"Concerning your message about the G751JY, the G-SYNC Upgrade on ROG G751JY/JT Laptop, as advertised at: https://rog.asus.com/forum/showthread.php?82612-G-SYNC-Upgrade-on-ROG-G751JY-JT-Laptops-Now-Availabl... available only in the USA at the moment. As soon as it will be available for other countries we will announce it on our website. Thank you for understanding"

Not good enough really.
The OP doesn't say it is USA only.
If this is USA only, can someone at ASUS please clarify WHERE and WHEN this will be available to other regions?

liviutatarus
Level 7
Bahz wrote:
For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us


Bahz explain to us why and how! You started this topic and you've turned on the others and as you can see, everything seems to be a big lie! We are waiting for explanations and do not want to believe that you have mocked us.

kingjezdi
Level 9
i live in germany, what should i do??!

Bahz
Level 12
You're entitled to your own opinion but I'm simply just providing more details on what I know from my side.

challenger1
Level 7
This a scam guys. Asus replied back and stated they have no update available. Don't know what the OP is trying to do here but this is not available.

Bahz
Level 12
If this was a scam why would we tell you to contact the local customer service teams. Please do wait a few more days until the news spreads to all the local service teams.

toronto699
Level 13
About the OP My Guess is Bahz is at Asus HQ in Taipei Taiwan , and as any huge company , communications with world offices are slow , even when a directive is given to those offices, it slowly makes its way down From Top Management to the Front Lines , Ive communicated with Bahz a few times hes a straight shooter very honest very helpful , So Give Asus Sometime , The G-Sync Upgrade will work its way through the Asus Communication System in all countries, The Offer Of a G-Sync Upgrade For The G751 is Just Awesome On Asus's Part. How many Other Companies would have done that, I Believe Asus Cares and So Does Bahz , Hes Just the Messenger So to Speak Of An Asus Management Decision the Bearer Of Good News. Thank You Asus and Thank You Bahz. 99$ is a few cups of coffee a month where I live. That's a very Cheap Price to pay For an Awesome Up Grade. So Again , Thanks Bahz , Thanks Asus. Thanks ROG