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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 13
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
676,810 Views
1,388 REPLIES 1,388

HI,

I have contacted ASUS UK twice now, and both times they were very rude and told me it does not apply to the UK, I even pointed her to this thread and she said " If you look at the top of the thread it is an American forum and applies to Americans only not to you" or any other region but USA. So whats the next best step?? Not sure who to contact regarding this as i would like the upgrade/Gsync, dont want to be shot down everytime this is stupid, how can customers know about something that ASUS staff are unaware of?? one of the most unreliable companies not sure i will ever buy ASUS again especially there customer service here in the UK.

Thanks
YM

arrtaas wrote:
No. What annoys us the lie about some hardware change that will never happen. Now go away, this is not your company or whatever, no one is stealing anything from anyone.


well said mate...
there are many lawyers from NVIDIA AND ASUS here on this forum but it is ironic they do not realize they are the victims.
that is the reasons why these company always going to **** us forever...

deleted double post



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

arrtaas wrote:
No. What annoys us the lie about some hardware change that will never happen. Now go away, this is not your company or whatever, no one is stealing anything from anyone.


Go ahead and prove my point yet again. My 14 YO son has a better command of syntax and understanding of how the corporate world works. You have no clue what needs to be done and its not their obligation to tell you. Just by reading your post the lack of comprehension of what I said is overtly obvious.

This is a prime example of children who have a false sense of entitlement will dig deep into the realms of nothingness to pull a reason to cry about anything out of their butts. First its they cheated us because later models had this, Then its off to demanding they give it to you, then when they make it available you cry about that too because they refuse to divulge the intellectual property. Do you even have a concept of what that is? Everyone jumping on some bandwagon about a BIOS that will enable it when no one has clue because if they did they would have already done it. People hack BIOS files everyday. People have tried to use the BIOS file and Vbios from the later model that does have Gsysnc natively and SURPRISE, it doesn't work. So if your concept of it being a simple BIOS change then it should have worked perfectly as according you in your infinite wisdom and doctorate in electronics professes exactly what it needed.

Knowing how things work I can make a pretty good educated guess of what needs to be done but Im not going to bother explaining it, just leave it at its more than a code change.

If anyone thinks for a microsecond that any attorney representing any company from any country is on this forum you need to go ahead and finish first grade. If you don't like the products, don't buy them or in this case ask your parents not to buy them for you as the level of mentality is clear here.

You want to read some lies, read the posts of the cry babies.

This is not an american forum on an american server.




rog.asus.com
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Registrar WHOIS Server: whois.net-chinese.com.tw
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Admin City: Taipei
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Admin Phone: +886.228943447
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Admin Fax: +886.228969167
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Tech City: Taipei
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Name Server: dns3.asus.com
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DNSSEC: Unsigned

>>> Last update of WHOIS database: 2013-11-14T11:41:28Z GMT+8 <<<

Mutual jurisdiction : Taipei, Taiwan

Seeing the detail information on "Registration Agreement" :
http://www.net-chinese.com.tw/script/dn_agree.html

The Data in Net-Chinese Co., Ltd.'s WHOIS database is provided
Net-Chinese Co., Ltd.
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Net-Chinese Co., Ltd. does not guarantee its accuracy.
By submitting a WHOIS query, you agree that you will use this Data
only for lawful purposes and that, under no circumstances will you use
this Data to:
(1) allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via e-mail
(spam); or
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Net-Chinese Co., Ltd. reserves the right to modify these terms at any
time. By submitting this query, you agree to abide by this policy.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

JustinThyme wrote:
Go ahead and prove my point yet again. My 14 YO son has a better command of syntax and understanding of how the corporate world works. You have no clue what needs to be done and its not their obligation to tell you. Just by reading your post the lack of comprehension of what I said is overtly obvious.

This is a prime example of children who have a false sense of entitlement will dig deep into the realms of nothingness to pull a reason to cry about anything out of their butts. First its they cheated us because later models had this, Then its off to demanding they give it to you, then when they make it available you cry about that too because they refuse to divulge the intellectual property. Do you even have a concept of what that is? Everyone jumping on some bandwagon about a BIOS that will enable it when no one has clue because if they did they would have already done it. People hack BIOS files everyday. People have tried to use the BIOS file and Vbios from the later model that does have Gsysnc natively and SURPRISE, it doesn't work. So if your concept of it being a simple BIOS change then it should have worked perfectly as according you in your infinite wisdom and doctorate in electronics professes exactly what it needed.

Knowing how things work I can make a pretty good educated guess of what needs to be done but Im not going to bother explaining it, just leave it at its more than a code change.

If anyone thinks for a microsecond that any attorney representing any company from any country is on this forum you need to go ahead and finish first grade. If you don't like the products, don't buy them or in this case ask your parents not to buy them for you as the level of mentality is clear here.

You want to read some lies, read the posts of the cry babies.

This is not an american forum on an american server.




rog.asus.com
ASUSTEK COMPUTER INC.

DOMAIN WHOIS INFORMATION

Registrant:ASUSTeK COMPUTER INC.
Registrar:NET-CHINESE CO., LTD.
Create date:Wednesday, October 25, 1995
Expires date:Sunday, October 24, 2021
Updated date:Sunday, April 7, 2013
Domain:rog.asus.com
WHOIS Record
April 7, 2013:Domain Name: asus.com
Registry Domain ID: 2790608_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.net-chinese.com.tw
Registrar URL: http://www.net-chinese.com.tw
Updated Date: 2013-04-8T11:47:15Z GMT+8
Creation Date: 1995-10-25T12:00:00Z GMT+8
Registrar Registration Expiration Date: 2021-10-24T12:00:00Z GMT+8
Registrar: Net-Chinese Co., Ltd.
Registrar IANA ID: 1336
Registrar Abuse Contact Email: foreign@net-chinese.com.tw
Registrar Abuse Contact Phone: +886.225319696
Reseller:
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Registry Registrant ID:
Registrant Name: ARIES HSU
Registrant Organization: ASUSTeK COMPUTER INC.
Registrant Street1: No. 15, Li-Te Rd., Peitou
Registrant City: Taipei
Registrant State/Province: Taiwan
Registrant Postal Code: 112
Registrant Country: TW
Registrant Phone: +886.228943447
Registrant Phone Ext: 1134
Registrant Fax: +886.228969167
Registrant Fax Ext:
Registrant Email: DNS_ADMIN@ASUS.COM
Registry Admin ID:
Admin Name: ARIES HSU
Admin Organization: ASUSTeK COMPUTER INC.
Admin Street1: No. 15, Li-Te Rd., Peitou
Admin City: Taipei
Admin State/Province: Taiwan
Admin Postal Code: 112
Admin Country: TW
Admin Phone: +886.228943447
Admin Phone Ext: 1134
Admin Fax: +886.228969167
Admin Fax Ext:
Admin Email: DNS_ADMIN@ASUS.COM
Registry Tech ID:
Tech Name: Net-Chinese Co., Ltd.
Tech Organization: Net-Chinese Co., Ltd.
Tech Street1: 12F., No.46, Sec. 2, Jhongshan N. Rd., Jhongshan District
Tech City: Taipei
Tech State/Province:
Tech Postal Code: 10448
Tech Country: TW
Tech Phone: +886.225319696
Tech Phone Ext:
Tech Fax: +886.225319522
Tech Fax Ext:
Tech Email: hostmaster@net-chinese.com.tw
Name Server: dns3.asus.com
Name Server: dns7.asus.com
Name Server: dns1.asus.com
DNSSEC: Unsigned

>>> Last update of WHOIS database: 2013-11-14T11:41:28Z GMT+8 <<<

Mutual jurisdiction : Taipei, Taiwan

Seeing the detail information on "Registration Agreement" :
http://www.net-chinese.com.tw/script/dn_agree.html

The Data in Net-Chinese Co., Ltd.'s WHOIS database is provided
Net-Chinese Co., Ltd.
for information purposes, and to assist persons in obtaining
information about or related to a domain name registration record.
Net-Chinese Co., Ltd. does not guarantee its accuracy.
By submitting a WHOIS query, you agree that you will use this Data
only for lawful purposes and that, under no circumstances will you use
this Data to:
(1) allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via e-mail
(spam); or
(2) enable high volume, automated, electronic processes that apply to
Net-Chinese Co., Ltd. (or its systems).
Net-Chinese Co., Ltd. reserves the right to modify these terms at any
time. By submitting this query, you agree to abide by this policy.


This much effort in replying to my comment shows the amount of butthurt you are experiencing. Guess what, it doesn't change the point that the original offer is absurd. Please prove my point and reply to my comment again with even more butthurt.

arrtaas wrote:
This much effort in replying to my comment shows the amount of butthurt you are experiencing. Guess what, it doesn't change the point that the original offer is absurd. Please prove my point and reply to my comment again with even more butthurt.


Thats the difference between you and me. I know what I'm talking about and you don't have a clue. I'm thorough with facts, you are pointless with conjecture and animosity. That post was no effort in the least, most of it a simple trace route.

If you find the offer absurd then refer to my earlier post and decline.

School yard tactics to resort to name calling when faced with an adversary they cannot address in an intelligent fashion.

Whats next? Gonna call me booger or butthole? 😄



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

JustinThyme wrote:
Thats the difference between you and me. I know what I'm talking about and you don't have a clue. I'm thorough with facts, you are pointless with conjecture and animosity. That post was no effort in the least, most of it a simple trace route.

If you find the offer absurd then refer to my earlier post and decline.

School yard tactics to resort to name calling when faced with an adversary they cannot address in an intelligent fashion.

Whats next? Gonna call me booger or butthole? 😄


Whatever you decide to call yourself is your personal business. But before finishing this discussion between you and I, I would like to ask you a question about corporate world and this deal we are getting offered here. Since the goal of any corporation or business is to make profit, how do you think is ASUS making profit from this deal where we pay a 100$? Man hours, hardware etc. Please explain at which point is the compnay making money?


P.S. I have yet to call you names, whereas you have been pretty insulting all along, calling people crybabies etc..

arrtaas wrote:
Whatever you decide to call yourself is your personal business. But before finishing this discussion between you and I, I would like to ask you a question about corporate world and this deal we are getting offered here. Since the goal of any corporation or business is to make profit, how do you think is ASUS making profit from this deal where we pay a 100$? Man hours, hardware etc. Please explain at which point is the compnay making money?


P.S. I have yet to call you names, whereas you have been pretty insulting all along, calling people crybabies etc..




leaving the obvious incompatible personalities out of it.........

First lesson in corporate economics, it takes money to make money. Not every move is about how much money can be made from this single venture, the picture is always much bigger.

I guarantee you ASUS is not making any money from this, they are losing it trying to make some customers happy because they asked for it. They are attempting customer satisfaction and went out of their way only to meet resistance here. They came in a posted this thread only to get crapped on once again. The $100 per machine wont even offset the cost of administering this promotion let alone parts and labor. I'm sure there is more contractually going on behind the scenes with Nvidia that we are not now and will never be privy to.

Lets say for a moment that ASUS just offered this up free of charge. OK great, everyone with a G751 non Gsync is happy because they now have a Gsync. Now lets look at the big picture and ramifications of offering it up for free. Nvidia is going to want their license fee. If its not paid ASUS will be cut and no longer be able to get Nvidia graphics. So ASUS decides well OK we will eat that and still do all this for free and lose even more money. Now what do you suppose will happen after that? Whats next, every laptop they have made that was produced before Gsync was even available has to be offered a free upgrade and ASUS has to eat it including paying Nvidia again. Then the masses dedide oh well the next model had one better on the CPU and/or ram, they should give us that for free, In the end you have a bankrupt company over something so simple. They are not obligated to do this. Someone in marketing was given some leeway for expenditures in a promotional budget. Something like this is pretty much never heard of.

Why would they bother to go back and offer an update period? They dont have to and as long as Ive been at this Ive never heard of such a program. No matter where you go people are complaining about a product after the fact. There are no support forums without people saying they got shafted, screwed, cheated, ripped off or how ever you want to present the analogy. NONE! Very few actually go to praise what they got and say how happy they are with their product. Go read some review on Newegg. Whenever I go looking at them I can instantly spot two classes of people doing the reviews that do not present an accurate picture of the product. One that is the worst of them all is someone who never bought, owned or even seen the product. They go in bashing it over the price. Then the obvious kids who just bash it because they like to bash and have had a nice dose of cyber courage.

This isnt isloated. I cant begin to count how many times Ive bought something over the 36 years since I graduated high school that within a matter of months there was an inprovement to what i just bought and wish I had held out.

In the end, you cant make everyone happy. If it were not for the grateful people in this thread, which thankfully outweighs those who are other than, and I was over this project I would have pulled it.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

I agree.

warryabel
Level 7
nothing new...and not about im ask for! i will bet no one can me explain what the rework is...because no one is authorized
but i pay not for only software license because,in the past it has never the opinion give to make a softwareupgrade because hwid (lie) blabla.
thx for nothing
tiiiiime is on my side,yes it is