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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 13
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
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1,388 REPLIES 1,388

Myloth792 wrote:
Yesterday, I received my laptop and all is working like a charm. My 4860HQ has been replaced by a 4870HQ which is really nice. Thank you ASUS and especially your Canada customer service. They managed to keep me inform on what was happening with my laptop.


That's great to hear, thanks for sharing your feedback. Have you tested the temperatures? Would be awesome if you can share your results with others.

cl-Albert
US Customer Loyalty Agent
vempatyappu, since you are in the U.S., I'll check into it more if you don't mind working with me on it.

Haven't had a chance to check with customer service about it yet and find out what kind of message was sent to you, but whenever you send in a unit, repair normally wants to run a basic check on everything so that you can decide if you want to take care of any other problems we find while the unit is at our office if that makes any sense.
Otherwise, customers usually complain if they need to send back the system again for any problems that were not taken care of while it was at our office.
Some customers never reply to out-of-warranty quotes, so since we can't hold the units indefinitely, we just return them to the customer unrepaired if they don't respond within a period of time assuming they didn't want to pay to fix it.

Forward me the message if you get the chance, but if you're not worried about hard drive, just tell customer service you don't want us to take care hard drive issue and ask them to install the g-sync motherboard upgrade (which I'm assuming you paid for already) which you sent back the unit for originally.

Anyway, sorry about the confusion and feel free to discuss. Thanks.

cl-Albert wrote:
vempatyappu, since you are in the U.S., I'll check into it more if you don't mind working with me on it.

Haven't had a chance to check with customer service about it yet and find out what kind of message was sent to you, but whenever you send in a unit, repair normally wants to run a basic check on everything so that you can decide if you want to take care of any other problems we find while the unit is at our office if that makes any sense.
Otherwise, customers usually complain if they need to send back the system again for any problems that were not taken care of while it was at our office.
Some customers never reply to out-of-warranty quotes, so since we can't hold the units indefinitely, we just return them to the customer unrepaired if they don't respond within a period of time assuming they didn't want to pay to fix it.

Forward me the message if you get the chance, but if you're not worried about hard drive, just tell customer service you don't want us to take care hard drive issue and ask them to install the g-sync motherboard upgrade (which I'm assuming you paid for already) which you sent back the unit for originally.

Anyway, sorry about the confusion and feel free to discuss. Thanks.

Thanks for the reply Albert. I private messaged you the details. Please check and let me know.

vempatyappu
Level 7
The Crew was free on ubisoft last month and that is the only graphic intensive game i currently have installed. I have Assassin's creed unity but I cant download it now( thanks to comcast for the usage limit, also it seems it is 52 gb). I think wolfenstein is graphic intensive enough. If it ran well then congrats, I'll repaste once I go back to california and then let you know how the temps have changed.

Does anyone know an alternative way to contact Bahz aside from the private messaging? He told me to message him regarding my issue. We were corresponding but I haven't heard from him for some time now. Any help would be appreciated.

vempatyappu
Level 7
Hey Bahz, now that I have the G-sync upgrade I want to do a fresh install of windows along with reflashing the BIOS. Can I use the same BIOS from G751JT support page or should I use any different one?

I got the laptop back today. Upgrade completed. Thank you to Bahz, Daniel in the UK and both of your teams for all you have done. I really appreciate it and I couldn't be happier. I really thought I had missed out on this and you guys went out of your way to help sort it out.
I can't put into words how grateful I am.
A massive thank you to you all and happy holidays.

Brighttail
Level 11
I'm hoping that this offer still exists. I only saw this post today. 😞

I sent email to tech support. From the Americas.
Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator RGB 3200MHz

MSI GTX 1080 TI / 2x Intel 900p / Samsung 970 Pro 512GB

Samsung 850 PRO 512GB / Western Digital Gold 8TB HD

Corsair AX 1200i / Corsair Platinum K95 / Asus Chakram

Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

Brighttail wrote:
I'm hoping that this offer still exists. I only saw this post today. 😞

I sent email to tech support. From the Americas.


Sorry Brighttail, This offer expired July 2016.

Brighttail
Level 11
There was one set of drivers that someone put out that turned on g-sync. It either became outdated quickly or ended up being blocked. Either way i believe it still works but you can't upgrade the driver period, if you do, you lose the g-sync option and the driver that is there may not be able to play some of the more recent games. Either way it was something that was never sanctioned by Asus or Nvidia.

I'm a little disappointed i missed this opportunity. I understand that Asus only had a limited number of hardware pieces that could be used to upgrade, but feels like I missed out cause I missed one thread out of thousands. 😞
Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator RGB 3200MHz

MSI GTX 1080 TI / 2x Intel 900p / Samsung 970 Pro 512GB

Samsung 850 PRO 512GB / Western Digital Gold 8TB HD

Corsair AX 1200i / Corsair Platinum K95 / Asus Chakram

Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop