01-28-2016 10:49 PM - last edited on 03-05-2024 10:15 PM by ROGBot
11-02-2016 02:50 AM
Pegasus177 wrote:
Thanks vempattyappu for replying. I have given up to be honest.
It's clear to me at this stage that the ASUS staff training manual must encourage them to ignore people if they mess up or don't want to help resolve a issue. I have a slew of ASUS products. I get about 10 stupid advertising emails from ASUS every month across 2 email addresses but not one of them informed me about this upgrade, yet i still managed to find out through sheer luck. Made contact with ASUS well within the time limit of this upgrade. Was told I was eligible and asked for my details by a member of ASUS staff (Andra). Did as she asked and never heard from her again despite many follow up emails. Contacted multiple ASUS staff by phone who all confirmed they could see my emails to Andra and would take every step to resolve the issue... not one of them made contact with me ever again. Made my plight public in this forum and Bahz immediately responded telling me to PM him. Did so and he too said he would have people look into it.... it's now been over a month and no prizes for guessing how long I've been waiting for a reply. I've always sang ASUS praises and own quite the collection of their products myself, Hero maximus VII, 2 GTX970's strix, ROG swift PQ, G751jy, my brothers G2OAJ and a GTX660TI in my old PC. You would think that being a paying customer supporting their business would be enough for one of them to feint enough interest to at least reply. Well from now on if someone asks my thoughts on a ASUS product I'll appropriately warn them that should something go wrong with it they shouldn't hold their breath for a response. Speaking from (multiple) experience, they may never get one...
11-02-2016 01:05 PM
Jon G wrote:
I also know per @Bahz & @cl-Albert that in the US the G751JY/JT G-sync upgrades are taking much longer due to mainboard stock issues, etc
than ASUS had hoped for but they are trying really hard to obtain these legacy Intel i7 CPU's for the 1.5 - 2 year old G751JY/JT G-sync notebook mainboards.
11-04-2016 04:32 PM
11-05-2016 11:55 AM
Pegasus177 wrote:
Jon-G
I know what you are saying but for all your waiting you at least had correspondence. I had nothing. Nobody from ASUS replies to me, none of them ring back or actually follow up when the claim they are going too. The first lady I dealt with Andra replied once to tell me I was eligible and then never responded again. Staff of my countries ASUS support team said they would look into it or find out why Andra never replied and get back.. I never heard from them again despite countless phone calls. Not one called back or investigated. Bahz hasn't replied now for 5 weeks.
It just feels like I slipped through the cracks and now they are ignoring me in the hopes I go away
Venting a bit. I apologise, just very frustrating. If they had even taken a moment to acknowledge my issue or had just been blunt and told me straight out ' you aren't getting it' I think I would have preferred it to the cold shoulder I got instead
11-06-2016 06:11 PM
11-06-2016 06:55 PM
Pegasus177 wrote:
Well when I began my crusade to get the upgrade it was within the time limit. Things have been dragged out so long now that I'm two months past the deadline. I have been contacting them regularly and the majority of the staff in my region don't even seem to know about he upgrade programs existence. I honestly believe I'm not getting it at this stage. Thank you though. I'm glad it worked out for you in the end. I don't think I'll be so fortunate.
11-10-2016 08:51 PM
Pegasus177 wrote:
Well when I began my crusade to get the upgrade it was within the time limit. Things have been dragged out so long now that I'm two months past the deadline. I have been contacting them regularly and the majority of the staff in my region don't even seem to know about he upgrade programs existence. I honestly believe I'm not getting it at this stage. Thank you though. I'm glad it worked out for you in the end. I don't think I'll be so fortunate.
11-14-2016 05:48 AM
Bahz wrote:
Hi Pegasus,
I do apologize that I missed your earlier reply in this thread and also your private message. Recently it has been insanely busy for me and it was kind of unavoidable that I would miss some things. I'm not going to use this as an excuse as I do feel very strongly that the service provided to you has not been up to par/standard with what's expected from ASUS or ROG.
I have further escalated the case to the regional leader and I want to also find out for myself why the case was never handled properly and what and where it went wrong.
If you're still interested in the G-SYNC upgrade, you are entitled to it since you did sign up for it and wait a very long time. I'll do whatever I can from my end to make it happen. I'm currently waiting for response from the regional leader and also insisted that they contact you as soon as possible to follow up.
I'll contact you by PM as soon as I have any updates from my end.
I sincerely apologize for the all inconveniences caused.
Best Regards,
Bahz
02-08-2016 07:49 PM
02-08-2016 10:34 PM
JustinThyme wrote:
Im not even affected by this but would like to thank Bahz for not only taking the time to get this rolling and to ASUS for even bothering with doing this.I can only say that if it were not for the thankful people who are genuinely interested in this and willing to accept the offer as presented I would have pulled this offer at the first inciting of an internet riot.
For all the crybabies....... If you don't want it and refuse to pay and send in your machines as requested then be willing to accept the fact that you wont get it. If a single one of you saw G sync in your spec sheet when you bought the machine and you already paid for it then you have every right to complain and insist they take care of it free of charge. Fact of the matter is it was not on any of these spec sheets, NONE, and ASUS doesn't owe you anything. If you can hack it in there yourself and offer to others knock yourself out, just be prepared to land yourself in prison for theft of the intellectual property of Nvidia. They don't have to divulge trade secrets to whiny jack wagons in an internet forum regardless of whether its a few lines of code or firmware updates or all the above along with hardware. That's why they call it intellectual property. The company I work for had some people leave that stole software and a hardware dongle used to communicate to machines and sold it to a third party service company. They eventually got a nice 10 year prison sentence and the third party company got caught in a sting and had to cough up $26 million and sign an agreement to never attempt to service or sell service on the affected machines ever again. How would you like it if you sunk hundreds of millions in R&D to produce something only to have some thief steal food off your table?
Bottom line, you all have a choice.
1) Be thankful that they even bothered to offer this and comply with the payment and procedures as outlined if you want it.
2) Not be thankful that they even bothered to offer this and comply with the payment and procedures as outlined if you want it.
3) Choose not to get it and live with the simple fact that the machine you bought did not come with it and as a result of an upgrade later it became available, not like this doesn't happen all the time, the people that are OCD on having the newest Iphone are well aware of this.
4) Whine like a school yard sissy and lose the respect of all your brethren here, with the exception of the other whiners of course, and still not get the upgrade because you insisted they do something they didn't have to do in the first place on your terms and your terms only. I sure hope none of you guys are POW negotiators for the countries in which you live.