G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[smallj53]

Hello everyone. I have been following this thread for several months, trying to figure out when I could send in my laptop for the G-SYNC upgrade. Please bear with me as I document my long and involved experience with Asus and my G751JY.

I first applied back in February of this year and was turned down, the Canadian staff of the Markham Asus repair centre said that the program was not "officially announced" at that time. So after reading in this thread that there were some problems, I thought I would wait and give Asus some time to sort things out a bit. I applied again in July and again it seemed the staff here in Canada did not understand. On July 13th I was told that I "did not need an RMA" for my request. Finally after doing a lot of reading on this thread, I applied again on July 14th, quoting the URL of this forum, and got a reply asking me if I was willing to pay $99 dollars CAD for the G-SYNC upgrade and if so an RMA would be issued for me. I finally received an RMA for the upgrade on July 18th.

I sent in the laptop on July 19th by Fedex. I figured that it would take awhile, at least two weeks. So I was quite surprised when on July 25th I got an Asus shipping notification that my laptop was on its way back to me after only one week. I was even more surprised when I was not billed the $99 dollars CAD that I had agreed to pay for the upgrade.

When it arrived on July 27th, I was relieved that I had been sent back the very same laptop I sent in. I found the repair order in between the keyboard and the monitor. Under "problem" it said "00/FF ( Can't boot AND Can't Reset/CLRTC)". A new part was installed called "[90NB06F1-R00030] G751JY Main_BD._0M/I7-." It was odd that on the repair order there was no mention of a G-sync upgrade. My suspicions were confirmed when I booted my laptop up. The latest Nvidia driver (368.81) had no indication that G-sync was available.

I emailed my concern about this to the person in charge of the RMA but have not gotten a reply. With so little time remaining in this program I am concerned that a repair to my laptop about a problem that I did not even know about will make it impossible for me to get the G-sync upgrade. I have to pm Bahz and hope that he will look into this. Any thoughts or comments any of you have are welcome!

[warryabel]

after all this debil bla bla from asus service was not asus itself is...only company who have license to blabla with us i think its better for me not do this upgrade!
i should pay for a work what is done after the
payment ,with a price from a country where i not live and the upgrade isnt done... u know what i mean?
in germany we say kungeln or turk basar...all unserios and unacceptable
the servicefirma who make this upgrade had the most bad support,they make the repairs for all big buinsness companys for the smallest money...u know?
get refurbished laptop is the best joice ,never bought a new again

[smallj53]

Ok, I think I should have been more patient!

Canadian Asus has an excellent reputation from what I can tell. I sent in my zenfone 2 for warranty service and the work that was done, the turn around time, and the packaging to send it back to me was top notch.

It just was that the program is ending in a matter of days and I thought I would be shut out because of a mistake. Anyway I have a new RMA to finally get G-SYNC and all is good with the world. I'll be sending my laptop probably on Monday next. Wish me luck!

[Cheetah]

Monday I will take my laptop for the G-sync upgrade. I removed both my ssd drive and installed the original HDs BUT win 8 wouldnt boot up anymore after the Win 10 free upgrade.
So for this upgrade Asus still wants the original win 8 software installed to complete the upgrade???

[Bahz]

Cheetah wrote:
Monday I will take my laptop for the G-sync upgrade. I removed both my ssd drive and installed the original HDs BUT win 8 wouldnt boot up anymore after the Win 10 free upgrade.
So for this upgrade Asus still wants the original win 8 software installed to complete the upgrade???

This will depend on your region but by default you're supposed to return the hardware the way it was and the OS also has to be reverted back to the same OS that came with your notebook.

[Cheetah]

I got my G-Sync upgraded G751JT back today. Pick up it at Asus Toronto. All temps are beter then before and run a few benchmark programs too, laptop perform flawless. All fans working and are very quiet and all are blowing hot air if laptop run benchmarks.

Motherboard was replaced, new processor too..
Assembly was done very good, nothing missing.

[Bahz]

Cheetah wrote:
I got my G-Sync upgraded G751JT back today. Pick up it at Asus Toronto. All temps are beter then before and run a few benchmark programs too, laptop perform flawless. All fans working and are very quiet and all are blowing hot air if laptop run benchmarks.

Motherboard was replaced, new processor too..
Assembly was done very good, nothing missing.

Thanks for sharing 🙂

[InfernoStorm]

yeah the thing has been going for 4-5 months, I feel sorry for the ppl tht missed it

[J3c00L]

I bought my computer new 15d before the end of the action, I really would like to find a solution to have access to this upgrade, plzzz Asus... 🙂

[Myloth792]

Yesterday, I received my laptop and all is working like a charm. My 4860HQ has been replaced by a 4870HQ which is really nice. Thank you ASUS and especially your Canada customer service. They managed to keep me inform on what was happening with my laptop.