I get the frustration. Now put yourself in the position of the people you are hammering who have not been made privy to this information. If you didn't know about it how would you answer? All the negativity in this thread is based on 100% pure conjecture. The wandering mind can be your worst enemy and folks here are causing themselves anguish over something they cannot control. Even if they could control it that is yet another avenue of anguish as control is an illusion that the mind creates to set itself at ease as no one has complete control over anything, ever. Its obvious that not a single person posting the negativity has every worked in support position. First thing you have to realize is the first level tech support you are speaking to could not only never be able to complete this upgrade they most likely have an issue just turning a PC on. Their jobs are to take care of simple issues that can be solved by reading through a trouble shooting flow chart and to weed out the riff raff. People calling in or emailing constantly impatient have made themselves the riff raff. You will NEVER talk to an actual tech over the phone or via email, EVER! When level 1 has deemed that its necessary to send your machine in then the Machine goes to an actual tech who has a work order to go by and thats the jest of it. If you put actual high $$ techs on the phone answering stupid questions nothing would ever get fixed as its a full time job for many people. My company has over 1000 pole answering phones and providing level 1 tech support just for the US. I used to give out my cell number to customers trying to be nice but had to have my number changed and removed from my business cards because I ended up spending all my time fielding calls. How do you know they did not check their facts? Do you think they have a direct line to the person who initiated this action? They don't even have a direct line to their dept head who also doesn't have a direct line to the people who initiated this. Their fact check consists of the FAQ sheets and flow charts they have in front of them.
This is how major corporations work.......all of them! Departments are kept separate and each department has a specific task.
If folks would just relax and wait the answers will present themselves eventually. The only critique I have of this process is if I were running it I would never have mentioned a single word for the trolls to devour until I had all the pieces in place and ready to go and just left them to wallow in self pity in the so called petition thread. Ill bet this is not a mistake that whoever started this will make twice, most likely ASUS will NEVER undertake something like this EVER again on the heels of people complaining that would not be happy if they offered to replace your case with solid gold for free. The member who started the thread for raid to be made available will have to live with bitter disappointment as right about now the same folks who were responsible for this are saying........Ill never do that crap again! (although using much more colorful metaphors)
This is how major corporations work.......all of them! Departments are kept separate and each department has a specific task.
If folks would just relax and wait the answers will present themselves eventually. The only critique I have of this process is if I were running it I would never have mentioned a single word for the trolls to devour until I had all the pieces in place and ready to go and just left them to wallow in self pity in the so called petition thread. Ill bet this is not a mistake that whoever started this will make twice, most likely ASUS will NEVER undertake something like this EVER again on the heels of people complaining that would not be happy if they offered to replace your case with solid gold for free. The member who started the thread for raid to be made available will have to live with bitter disappointment as right about now the same folks who were responsible for this are saying........Ill never do that crap again! (although using much more colorful metaphors)
Edweird wrote:
Actually, I've never drilled on anyone. The answer I got is "we believe this is USA only at the moment, we will contact you if this changes. Apologies if I didn't read the rest of your post, I'm tired. And in their position I would say "Let us look into this matter." and not "There's no such thing."
I'm not particularly frustrated, either. I'm gonna wait for all of it to clear up, anyways. Not like there's anything else I can do at this point...
Sorry, didn't mean for it my post to sound like I was singling you out. It's more of a general statement covering a lot of posts bother here and in the newly started hate thread.
Great to hear at least some users have elected to be patient. I understand the frustrations from both sides of the fence. I'm sure the time frame will be extended so that the actual time of doing the upgrade once it gets on a roll will match the original projection in duration.
Liquid Fire wrote:
A whois is not a trace route though.
I was able to vote before making my first post.
Your post started out so great. But then you decided to throw it on the ground by insulting asus front line technicians.
Trace route was run, the last hop is what I collected the who is from.
I highly doubt you just joined and without a single post voted.
As for the last comment I dont get. Where did I throw anyone on the ground? Just the facts, this is the way pretty much all customer call centers are run. The first person you talk to on the phone or in an email is literally following a flow chart and knows little to nothing about the machine.
