G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[SLU82]

toronto699 wrote:
warryabel; Get A Case # ASAP Do Not Trust Any One With Email Get A Case # ASAP
If U Need Help With That PM the OP of this Thread Bahz

hallo, i think before i get the upgrade with 4720, the parts will go out of stock because i got no news from mr. schänzer and when he is contacting me, he will another one apologize
i cross the fingers that this try would ending happy...
p.s. have no open case id because mr. schänzer think its better to write only per email!
You Must Get A Case # Because Time Is Running Out For The G-Sync Upgrade
Do not Trust Any One By Emails Get a Case # ASAP , Do Not Trust Any One With Email Get A Case # ASAP
If U Need Help With That PM the OP of this Thread Bahz
https://rog.asus.com/forum/member.php?240188-Bahz

Hallo,

Is the case number the same as invoice number ?

[Bahz]

I'm following up on this case for you but I assume they still don't have the parts yet, I'll have them contact you again to provide you with update.

[loonie01]

Hello everyone, I just bought a second hand G751jt w/gtx970m. I've been trying to figure out the info on g-sync and this upgrade. So correct me if i'm wrong. My laptop is capable of using g-sync but not the processor (4710HQ)? Is Asus still allowing people to get on the list for the update? Any clarification will do. Thanks

[vempatyappu]

Anyone from USA got the upgrade yet? Or a mail to send it as parts are ready and sent it?

[Jon_G]

vempatyappu wrote:
Anyone from USA got the upgrade yet? Or a mail to send it as parts are ready and sent it?

I received an email from ASUS US Customer Support Services on 07/01/16 with an attachment form to fill out
& email response back to ASUS US Customer Service ASAP.
email stated
" Please see the attached concerning the G-sync Upgrade. We would appreciate if you could return the form w/ your
selection by Friday 7/8/16. Once we receive your response we will proceed accordingly based on how you have decided to move forward.
Should you decide to send the unit in now, we will be following up with a new RMA # and return instructions. Please remember there will
be a fee associated with participating in the upgrade service. If you have any questions please let me know."

The attached form stated
" Thank you for your interest in ASUS products and the G751JT/G751JY G-sync upgrade Program as well as your
patience and understanding while we make the arrangements.

We are happy to report we have received some G751JY i7-4710HQ motherboards and would like to offer you the chance for you
to send in your notebook for the G-sync upgrade.

We also need to inform you that it is possible we may receive some G751JY i7-4720HQ G-sync motherboards later that we can
use for your system instead, so if you prefer to wait longer to see how this turns out, please let us know.

Please let us know which options below are interested in;

1) I would like to send my unit in for the G751JY i7-4710HQ G-sync upgrade very soon
2) I would like to stay on the G-sync waiting list to see if the G751JY i7-4720HQ G-sync upgrade will become available
3) I am no longer interested in the G-sync upgrade program. Please remove me from the list."
I sent the attachment with my selected response #2 back to ASUS US Customer service on 7/2/16.
On 7/5/16 I received confirmation from ASUS US Customer Service that I am on the G751JY i7-4720HQ G-sync upgrade wait list.
That is the last time I've received anything concerning the ASUS US G751JY G-sync upgrade.

[vempatyappu]

Thanks Jon G. The only confirmation I ever got was that I was on the waitlist on Jun 2nd. That was last email from ASUS support. Nothing asking me about the staying on waitlist or not interested any longer.

[cl-Albert]

vempatyappu wrote:
Thanks Jon G. The only confirmation I ever got was that I was on the waitlist on Jun 2nd. That was last email from ASUS support. Nothing asking me about the staying on waitlist or not interested any longer.

vempatyappu, sorry for the delay. Yes, still see you on the U.S. 'list' and we've only just started contacting some U.S. customers in the order they signed up, so have not had a chance to get to everybody yet.
Also want to make sure everything is going smoothly before we start asking too many customers to send back units, so progressing slowly with this right now. Thanks.

[toronto699]

Jabra
click the link on the first page first post by Bahz at the bottom of first post to get on the upgrade list upgrade ends on July 31st, 2016

[Jabra]

toronto699 wrote:
Jabra
click the link on the first page first post by Bahz at the bottom of first post to get on the upgrade list upgrade ends on July 31st, 2016

I hope I can still get G-Sync update because Asus Finland is on vacation this whole month. And offer ends on this month. So what we can do?

[Bahz]

Hi Kiechi,

This upgrade is of course not required, to answer your question about G-SYNC, you can check the FAQ on the nVidia website:
http://www.geforce.com/hardware/technology/g-sync/faq

So after reading through the FAQ, you should be able to decide if you would want G-SYNC enabled on your notebook.

Best Regards,
Bahz