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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 13
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
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stylemongo
Level 8
Does the Black Screen error disappear after the MoBo Switch?

stylemongo wrote:
Does the Black Screen error disappear after the MoBo Switch?


I assume you are referring the black screens that normally appear below 30FPS with the modified drivers? If so.. then yes.

Bahz wrote:
I assume you are referring the black screens that normally appear below 30FPS with the modified drivers? If so.. then yes.


No with stock drivers, when the Books starts, sometimes the screen doesn't come up, u see the UEFI Splash, Windows starts, but the screen remaining black.
I had this also with other G751JY.... not everytime, but the error is there. Sometimes it helps when the book get in the sleep mode. External Displays are working
when the screen is black.

i'm using the Display Driver Package from nvidia. not from ASUS.

Hello to everyone, i have g751 jy with 4710 Hq, i bought it last year around this time. I currently live in bulgaria and i am new to this stuff. How can i upgrade my cpu in order to have g-sync?.

cl-Albert
US Customer Loyalty Agent
Hi, if you haven't already, please check the first post in this thread by Bahz for more details and 'Update 4' which mentions the deadline of this program has been extended to July 31st, 2016, so you still have time.
Use the link below to 'get on the list', and if you are located in the U.S., feel free to check back with me later at cl-Albert if you wish to confirm or if you run into any problems. Thanks!

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us&_ga=1.233124631.86578497.1449686018

cl-Albert wrote:
Hi, if you haven't already, please check the first post in this thread by Bahz for more details and 'Update 4' which mentions the deadline of this program has been extended to July 31st, 2016, so you still have time.
Use the link below to 'get on the list', and if you are located in the U.S., feel free to check back with me later at cl-Albert if you wish to confirm or if you run into any problems. Thanks!

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us&_ga=1.233124631.86578497.1449686018


Thank you. Would that be under Technical support or complaint?

cl-Albert
US Customer Loyalty Agent
loonie01@gmail.com wrote:
Thank you. Would that be under Technical support or complaint?


Unless there is something you are unhappy about and want to complain, suggest just submitting it under technical support even though it may not really be considered a technical issue.

Kool, request is sent. Thanks again for the help.

toronto699
Level 13
XOII0 upgrade ends on July 31st, 2016. I sent u PM if u want the upgrade fill out the link on the first page first post by Bahz at the bottom of first post Asus Service centre is in Markham Ont not far from Toronto

toronto699 wrote:
XOII0 upgrade ends on July 31st, 2016. I sent u PM if u want the upgrade fill out the link on the first page first post by Bahz at the bottom of first post Asus Service centre is in Markham Ont not far from Toronto



Alright, ending a bit sooner than I hoped, hopefully I can afford to mail it out before the 31st.