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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 12
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
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1,388 REPLIES 1,388

yahya32 wrote:
Hi Bahz,

I need your help again, I have just contacted help-desk for the 6th time this week, and now they are saying they cannot fix my laptop and want to send me a replacement as they cannot fix the heat issues (according to support)??, this is the first time i have heard of this, i am really worried now can you please get some kind of clarification or make sure it is like for like or superior NOT inferior? I am really not happy with this whole situation. Nobody at ASUS has been in touch with me to inform me of this??

Thanks
YM


The team in NL is on national Holiday, I already requested them to give you a call when they're back in the next day. Currently based on their testing, they haven't found tempertatures exceeding the average range. I told them it would be best to give you a call to get more information on how the high temps were replicated by you.

Thanks,
Bahz

EDIT: They also noted they've tested for over 28+ hours using FurMark, Pendulum test, and 3DMark and the temperatures for GPU never exceeded 72 degrees. Best if you can clarify in exact details which stress test, benchmark, or game you tested that caused concerning temperatures that were above average.

Bahz wrote:
The team in NL is on national Holiday, I already requested them to give you a call when they're back in the next day. Currently based on their testing, they haven't found tempertatures exceeding the average range. I told them it would be best to give you a call to get more information on how the high temps were replicated by you.

Thanks,
Bahz

EDIT: They also noted they've tested for over 28+ hours using FurMark, Pendulum test, and 3DMark and the temperatures for GPU never exceeded 72 degrees. Best if you can clarify in exact details which stress test, benchmark, or game you tested that caused concerning temperatures that were above average.




OK thank you for the update, I will wait for them to call me, I already sent them screenshots of the temps, and also the repair team here in the UK confirmed it was overheating, and when i am using it 72 is the idle temp so not sure what it could be.

thank you very much for your support, bahz.

P.s your customer service needs to be sorted asap i was told they wanted to refund me, and every other time i call they don't know how to get in touch with their managers??

vempatyappu
Level 7
Anyone from USA that got the G-sync upgrade? I could only find posts about requests to return the laptop.

vempatyappu wrote:
Anyone from USA that got the G-sync upgrade? I could only find posts about requests to return the laptop.


Hi vempatyappu,
I sent mine in March got it back 31 days later with no upgrade in the US. ASUS has since postponed this G751JY/JT upgrade
offer for North America region until further notice due to lack of GSYNC upgrade parts. it will probably not be available
for US until sometime in July 2016. The upgrades are only being offered in the EU region so far.

Jon G wrote:
Hi vempatyappu,
I sent mine in March got it back 31 days later with no upgrade in the US. ASUS has since postponed this G751JY/JT upgrade
offer for North America region until further notice due to lack of GSYNC upgrade parts. it will probably not be available
for US until sometime in July 2016. The upgrades are only being offered in the EU region so far.


Thanks Jon G. Was waiting and reading all the posts since the thread started and now just tired and gave up hope of ever getting the upgrade in US.

cl-Albert
US Customer Loyalty Agent
vempatyappu wrote:
Thanks Jon G. Was waiting and reading all the posts since the thread started and now just tired and gave up hope of ever getting the upgrade in US.


vempatyappu, didn't see you on the U.S. waiting list, so just wanted to remind you and others to sign up before the deadline if you're really interested although you still have time. Thanks.

joshindaphils
Level 11
Just posting to say I am very disappointed that the clock in the processor is going down in this 'upgrade' I have been waiting since this was announced to get some down time with my laptop and now I have to downgrade my proc to get GSYNC... for me this is a move sideways (at best) not an upgrade. I hope a better offering is put forth soon.

joshindaphils wrote:
Just posting to say I am very disappointed that the clock in the processor is going down in this 'upgrade' I have been waiting since this was announced to get some down time with my laptop and now I have to downgrade my proc to get GSYNC... for me this is a move sideways (at best) not an upgrade. I hope a better offering is put forth soon.


See the post above.

The i7-4750HQ which everyone is labelling as a downgrade is only an optional alternative.

As I mentioned in the updates the i7-4720HQ CPUs will be in stock soon in about a month and those motherboards with that CPU will cover for all 4710HQ/4720HQ models.

Bahz wrote:
See the post above.

The i7-4750HQ which everyone is labelling as a downgrade is only an optional alternative.

As I mentioned in the updates the i7-4720HQ CPUs will be in stock soon in about a month and those motherboards with that CPU will cover for all 4710HQ/4720HQ models.


Thanks for the clarification Bahz, I apparently misunderstood your update. I had read it as the 4750s would be in later.

joshindaphils wrote:
Thanks for the clarification Bahz, I apparently misunderstood your update. I had read it as the 4750s would be in later.


Not a problem.

For those who are still confused, only the i7-4750HQ are in stock right now, so if you want to wait please just contact local service team and let them know to put you on the waiting list and have them contact you when the i7-4720HQ motherboards are in stock.

For any country that might currently have the i7-4710HQ/i74720HQ motherboards available is most likely because they have few units from their RMA buffer that they've reworked and offer first for the upgrade. For majority of the countries the ETA is still approximately early July.