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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 13
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
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1,388 REPLIES 1,388

warryabel
Level 7
nothing new from me in germany. after herr schänzer&bahz has escalated my gsync wish but nothing after over 3 month no response from serviceteam.

warryabel wrote:
nothing new from me in germany. after herr schänzer&bahz has escalated my gsync wish but nothing after over 3 month no response from serviceteam.


Thats really weird! Because also Mr. Schaenzer has contacted me several Times, and i already have my G-Sync Upgraded, perfectly working Laptop in front of me!
Have you already transferred the cash? Why no Pick-Up Schedule? Hope youll get your upgrade soon!

Grüße aus Bayern..

CLass wrote:
Thats really weird! Because also Mr. Schaenzer has contacted me several Times, and i already have my G-Sync Upgraded, perfectly working Laptop in front of me!
Have you already transferred the cash? Why no Pick-Up Schedule? Hope youll get your upgrade soon!

Grüße aus Bayern..


never get paidinfo or else...

warryabel wrote:
never get paidinfo or else...

i'm waiting for the pickup to ASUS Netherland... since three weeks....

Bahz
Level 13
Update regarding the high temperature issue:

Regarding the re-pasting proecedure during the upgrade process, actually this additional SOP was already sent out a few weeks ago to make sure that all service team follows these procedures when performing the motherboard swap.

Bahz wrote:
Update regarding the high temperature issue:

Regarding the re-pasting proecedure during the upgrade process, actually this additional SOP was already sent out a few weeks ago to make sure that all service team follows these procedures when performing the motherboard swap.


Hi Bahz

I applied for the G-sync upgrade here in Canada but Asus told me no parts available. Asus did give me the RMA number too.
Since I got a G751 JT I'm wondering if I can upgrade my G751 JT to a G751 JY. Where can I find out about the cost of a G751 JY MB?

Then I can skip the whole G-sync upgrade thing and upgrade to a JY model. In Germany it was done already so we know the motherboard can be swapped out without any problems.
I can replace the MB myself. All I want to know what is the cost of a new MB.

Thanks
Martin

Bahz wrote:
Update regarding the high temperature issue:

Regarding the re-pasting proecedure during the upgrade process, actually this additional SOP was already sent out a few weeks ago to make sure that all service team follows these procedures when performing the motherboard swap.


Hey Bahz just to give you an update, i was contacted today buy ASUS Senior team here in the UK, i have been informed that they want to send my laptop to Holland and have a specialist look at it so he can sort out the Temp issues, Fingers crossed they will fix the issue and this will be the end of it, apart from that everything else is working fine, GSYNC is great and noticeable if that makes sense, M.2 is working fine, USB's have no problems and the subwoofer on mine is still working as normal (I think i am the only one who loves the sound on these laptops), i know some people have had issues with their subs. So hopefully ASUS Holland/Germany(Dutch) Tech will sort out the Heat issue. just wanted to say i appreciate your assistance through all of this so thank you.

YM

yahya32 wrote:
the subwoofer on mine is still working as normal (I think i am the only one who loves the sound on these laptops), i know some people have had issues with their subs. So hopefully ASUS Holland/Germany(Dutch) Tech will sort out the Heat issue. just wanted to say i appreciate your assistance through all of this so thank you.

YM


My JY arrived with a faulty speaker, it was RMA and came back mildly better but still crap. Now I have a machine that I can put the volume to 100% without rattle and it does sound excellent!
What about WIFI issues, have you had that with the AC 7260 where it just cripples your internet? Airplane mode and back on and it's fine, this new repair did it within a few hrs 😞

yahya32
Level 7
Hi Bahz,

I need your help again, I have just contacted help-desk for the 6th time this week, and now they are saying they cannot fix my laptop and want to send me a replacement as they cannot fix the heat issues (according to support)??, this is the first time i have heard of this, i am really worried now can you please get some kind of clarification or make sure it is like for like or superior NOT inferior? I am really not happy with this whole situation. Nobody at ASUS has been in touch with me to inform me of this??

Thanks
YM

yahya32 wrote:
Hi Bahz,

I need your help again, I have just contacted help-desk for the 6th time this week, and now they are saying they cannot fix my laptop and want to send me a replacement as they cannot fix the heat issues (according to support)??, this is the first time i have heard of this, i am really worried now can you please get some kind of clarification or make sure it is like for like or superior NOT inferior? I am really not happy with this whole situation. Nobody at ASUS has been in touch with me to inform me of this??

Thanks
YM


How difficult can it be to properly repaste a cpu and gpu by Asus?
Sounds to me incompetent people are doing your upgrade. This overheat problem can only happens if the heatsink is not properly installed or the fans are not working. If the laptops are properly tested BEFORE they are send back to the customers, this kind of problem should NEVER happens!