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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 12
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
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1,388 REPLIES 1,388

Just sent my Laptop to Asus Germany, they told me they received it and it should take 10 days max. to finish this upgrade.
Im surprised it worked that well! Only Bad thing was, they told me they need the Original Sandisk SSD in it, which i already replaced with a Samsung 850 Pro..was a lot of work to re install both PC's but well, i can only blame myself!
I will report asap when the Laptop is back ! So far Thank you Bahz and Asus!

hi,

today i received my G752 from LetMeRepair (German ASUS Repair Center) after a week. Without G-Sync Upgrade.
They can't find any error on my Book, and G-Sync Upgrade is not Possible....
Bazh can u get in touch with ASUS Germany please, i'm realy pissed off.

stylemongo wrote:
hi,

today i received my G752 from LetMeRepair (German ASUS Repair Center) after a week. Without G-Sync Upgrade.
They can't find any error on my Book, and G-Sync Upgrade is not Possible....
Bazh can u get in touch with ASUS Germany please, i'm realy pissed off.


This program is to G751.not g752.

:S

stylemongo wrote:
hi,

today i received my G752 from LetMeRepair (German ASUS Repair Center) after a week. Without G-Sync Upgrade.
They can't find any error on my Book, and G-Sync Upgrade is not Possible....
Bazh can u get in touch with ASUS Germany please, i'm realy pissed off.


this may help from the sticky in the forum if u have G752 without G-Sync
https://rog.asus.com/forum/showthread.php?78698-G752-with-no-G-Sync-solved

the guy from ASUS Support told me that he have to investigate it with ASUS Netherland... So i'm the first German G751 Owner
participating this Upgrade Programm?? How that can be? They send me an Invoice, i paid it. They picked it up, and returned it without G-Sync.
The guy from LetMeRepair told me on the phone that they had no instruction to rework/swap a Mainboard....so they send it back to me...

till now i had no feedback from ASUS, this is a no go. As an ASUS Advantage Partner i'm very disappointed!!

stylemongo wrote:
the guy from ASUS Support told me that he have to investigate it with ASUS Netherland... So i'm the first German G751 Owner
participating this Upgrade Programm?? How that can be? They send me an Invoice, i paid it. They picked it up, and returned it without G-Sync.
The guy from LetMeRepair told me on the phone that they had no instruction to rework/swap a Mainboard....so they send it back to me...

till now i had no feedback from ASUS, this is a no go. As an ASUS Advantage Partner i'm very disappointed!!


Hi,

Did they refund you?? I really don't understand this company, they say there is an upgrade program in place but it looks like the repair centres are unaware of what needs to be done,if you read a few posts before you, one of the guys from the uk had the upgrade and then when he sent it back they took out the GSYNC, Unbelievable you cant even make this stuff up. this needs to be sent to a journalist or an editor so they can investigate it and really shame this company. They are not a TINY corporation. If there is anything wrong with my laptop upon return i will go straight to the watchdog and trading standards and senior managers of this dreadful company.

Letmerepair are the same company doing the upgrade for GSYNC in the UK.


to be honest im quite worried now about my laptop, I use the M.2. connector as well i hope they remember to connect it all up, im sure something is bound to go wrong. I have not read even one single positive comment on this thread for this upgrade program.

YM

stylemongo wrote:
hi,

today i received my G752 from LetMeRepair (German ASUS Repair Center) after a week. Without G-Sync Upgrade.
They can't find any error on my Book, and G-Sync Upgrade is not Possible....
Bazh can u get in touch with ASUS Germany please, i'm realy pissed off.


My mistake, it is a G751JY...

CLass wrote:
Just sent my Laptop to Asus Germany, they told me they received it and it should take 10 days max. to finish this upgrade.
Im surprised it worked that well! Only Bad thing was, they told me they need the Original Sandisk SSD in it, which i already replaced with a Samsung 850 Pro..was a lot of work to re install both PC's but well, i can only blame myself!
I will report asap when the Laptop is back ! So far Thank you Bahz and Asus!


You can send it with the samsung pro evo...
I sent it.
Everything is normal - formatted but I made a backup.
But the ssd is there 🙂

Cheetah
Level 7
I wish ASUS give us some detailed info about what they are doing to our laptops

I have a G751JT. I initially said that I will do the upgrade only if the 2nd drive bay is upgraded to SATA3 (since they are swapping the motherboard). But after hearing all these horrendous stories/incidents on this forum, now I am just totally convinced that I am hold on to my G751JT tight. Thanks, but no thanks ASUS.