G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[BloodyEGO]

Bahz wrote:
Bloody, the reason why we have 3rd party help with the upgrade is because some countries don't have that technical capability to do repair/upgrades and that's the only reason. The parts are not refurbished or OEM, they come straight from our factory in China. All parts are completely brand new, so your assumptions are actually incorrect. I guess it's understandable that you're concerned but this program is offered by Asus, so if anything happens, Asus will back it. If you don't trust sending your laptop in then you have the right not to, but the truth is that there's nothing wrong about sending it into a 3rd party. If anythinig happens to your laptop, you just need to contact Asus support and Asus will not ignore you or refuse to take responsibility.

Bahz man, allow me to be skeptic about this ASUS will back me up thing, since they could not even call themselves to offer the details. as i said in the second post, isnt that why i paid for the laptop?
i mean, come on man, you cant just show up after 2 months of complete silence and say out of the blue "Hey, i got news for you, it s gonna be done by 3rd party service and we dont know details. how about you call them yourselves and keep us out, since we dont do it ourselves anyway". this is what worries me and makes me doubt the involvement of ASUS.
you know very well that i told you via PM they didnt give a **** about the program. and you said they will in a couple of days. that was a week btw, but it s not the problem. i wanted to emphasize that they lack any sort of professionalism and responsibility and i am really dont trust ASUS RO. following this thought, it s obvious i trust even less a 3rd party service here in RO.
Nonetheless, thanks for shaking things up so i can barely get an answer, your intentions alone are to be appreciated, but unfortunately, your ASUS RO team sux monkey balls.
And one last thing, let me put it this way: if in UK, they messed up a laptop and the poor guy had it travelled back and forth to the service for 23 and counting, how are you expecting me to send mine in, here in RO, where these guys are even more alienated from the reality?
im gonna wait for someone ekse to do it and if it works as it should, prolly i ll send mine in. until then, it s good as it is.

cheers

[Bahz]

BloodyEGO wrote:
Bahz man, allow me to be skeptic about this ASUS will back me up thing, since they could not even call themselves to offer the details. as i said in the second post, isnt that why i paid for the laptop?
i mean, come on man, you cant just show up after 2 months of complete silence and say out of the blue "Hey, i got news for you, it s gonna be done by 3rd party service and we dont know details. how about you call them yourselves and keep us out, since we dont do it ourselves anyway". this is what worries me and makes me doubt the involvement of ASUS.
you know very well that i told you via PM they didnt give a **** about the program. and you said they will in a couple of days. that was a week btw, but it s not the problem. i wanted to emphasize that they lack any sort of professionalism and responsibility and i am really dont trust ASUS RO. following this thought, it s obvious i trust even less a 3rd party service here in RO.
Nonetheless, thanks for shaking things up so i can barely get an answer, your intentions alone are to be appreciated, but unfortunately, your ASUS RO team sux monkey balls.
And one last thing, let me put it this way: if in UK, they messed up a laptop and the poor guy had it travelled back and forth to the service for 23 and counting, how are you expecting me to send mine in, here in RO, where these guys are even more alienated from the reality?
im gonna wait for someone ekse to do it and if it works as it should, prolly i ll send mine in. until then, it s good as it is.

cheers

I completely understand you, I guess it would be safer to wait until someone else does it Romania and hopefully the experience shared will be a positive one.

[liviutatarus]

themanblade wrote:
Some news from Romania.
Got this mail today. Looks like Romania is finally up for the upgrade.

Buna ziua Domnule,

Va informez ca am primit raspuns la solicitarea facuta in legatura cu upgrade-ul la tehnologia G-sync pentru modelele
din seria ROG G751JY/JT.

Am fost anuntati sa redirectionam toti clientii care doresc acest upgrade catre service-ul autorizat Euro Service
Center. Aveti mai jos datele de contact de la departamentul lor de vanzari si va rog sa luati legatura cu acestia
pentru mai multe informatii:

Telefon: 0755 143 129
Email: vanzari@esc-it.ro

Finally!!!

[yahya32]

Just a quick heads up according to "Let me repair" my status has changed from "waiting for spare parts" to " service order in progress", Not sure if that means what i think it does but fingers crossed. And yeah shout outs to Bhaz for being very helpful and friendly. thanks mate. hope everything goes smooth. and im glad they are stopping people from sending their laptops in until the order arrives, i guess like Jon G said they are learning from the process themselves.

[Stinky]

I'd just like to thank Bahz personally for all his info and input, as well as the team at LetMeRepair (Scotland) as having went through the upgrade process, I cannot say a single negative word about any part of the service. I made an initial enquiry a couple of weeks ago, and after further investigation decided to apply for the upgrade. Within a few days I was accepted and within the week had completed the payment for the upgrade. I received a call from LetMeRepair who were looking to take my laptop via courier but as I worked within 15 minutes from their premises I asked if I could hold on to the laptop until the parts were on-site, which they were more than happy to oblige, meaning I was without my laptop for the minimal amount of time. This was a Friday, and by Monday they called to say the parts were in and to drop off the laptop. When complete I asked if I could return to collect the laptop instead of having it posted out, again they were happy to help. The downtime for not having my laptop was only a few days so a rapid turnaround too. Now I personally cannot tell if the new mb has made any difference to my running temps as some have mentioned, as I never took any benchmarks prior but as it stands all is very much working perfectly and temps seem reasonable when being pushed. Nvidia updates working with G-Sync fully functioning.
Hope this may be of use to those who are undecided as yet. Cheers.

[styling100]

Stinky wrote:
I'd just like to thank Bahz personally for all his info and input, as well as the team at LetMeRepair (Scotland) as having went through the upgrade process, I cannot say a single negative word about any part of the service. I made an initial enquiry a couple of weeks ago, and after further investigation decided to apply for the upgrade. Within a few days I was accepted and within the week had completed the payment for the upgrade. I received a call from LetMeRepair who were looking to take my laptop via courier but as I worked within 15 minutes from their premises I asked if I could hold on to the laptop until the parts were on-site, which they were more than happy to oblige, meaning I was without my laptop for the minimal amount of time. This was a Friday, and by Monday they called to say the parts were in and to drop off the laptop. When complete I asked if I could return to collect the laptop instead of having it posted out, again they were happy to help. The downtime for not having my laptop was only a few days so a rapid turnaround too. Now I personally cannot tell if the new mb has made any difference to my running temps as some have mentioned, as I never took any benchmarks prior but as it stands all is very much working perfectly and temps seem reasonable when being pushed. Nvidia updates working with G-Sync fully functioning.
Hope this may be of use to those who are undecided as yet. Cheers.

Did they change the CPU?

[Stinky]

styling100 wrote:
Did they change the CPU?

I had assumed a like for like swap but on checking the specs on the Windows properties page CPU shows as a 4870 and not 4860 so yep I guess so 🙂

[wolfpack1553]

as it says in the title would like to know if anyone from denmark , norway or sweden have done this yet ?
im startet my contact with asus denmark yesterday and wanting to do the refurb

[wolfpack1553]

Really pleaced with asus support !
Write then yesterday and got a replying today that they indeed do the refurb for the price 1500 swedish kroner.. i dont think that is bad to get upgraded but I need to send pc to sweden
Question is now what do they change ? Cant find a clear reply that

[yahya32]

Stinky wrote:
I'd just like to thank Bahz personally for all his info and input, as well as the team at LetMeRepair (Scotland) as having went through the upgrade process, I cannot say a single negative word about any part of the service. I made an initial enquiry a couple of weeks ago, and after further investigation decided to apply for the upgrade. Within a few days I was accepted and within the week had completed the payment for the upgrade. I received a call from LetMeRepair who were looking to take my laptop via courier but as I worked within 15 minutes from their premises I asked if I could hold on to the laptop until the parts were on-site, which they were more than happy to oblige, meaning I was without my laptop for the minimal amount of time. This was a Friday, and by Monday they called to say the parts were in and to drop off the laptop. When complete I asked if I could return to collect the laptop instead of having it posted out, again they were happy to help. The downtime for not having my laptop was only a few days so a rapid turnaround too. Now I personally cannot tell if the new mb has made any difference to my running temps as some have mentioned, as I never took any benchmarks prior but as it stands all is very much working perfectly and temps seem reasonable when being pushed. Nvidia updates working with G-Sync fully functioning.
Hope this may be of use to those who are undecided as yet. Cheers.

Thats good news man, thats what i like to hear, especially since you are in the uk as well.