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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 12
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
224 Views
1,388 REPLIES 1,388

InfernoStorm wrote:
:rolleyes: If you think so.


So thwn how do you explain the beta drivers for GSYNC working perfectly on the G751JY as tested by myself and many others and the new drivers being found that they look for a certain ID on the GPU to enable it? That is all it takes is a few lines of code to enable it.

Exostenza wrote:
So thwn how do you explain the beta drivers for GSYNC working perfectly on the G751JY as tested by myself and many others and the new drivers being found that they look for a certain ID on the GPU to enable it? That is all it takes is a few lines of code to enable it.


I tried it on my friend's G751 and we get black screens in every single game almost, it doesn't just only happen when it's under 30FPS as well. So much for it working... Again if it's that simple why are people still here and willing to send back their laptops? Let's just wait a few months later and if you're still believing in your theory and this program is no longer available then you're just going to be without a working G-Sync laptop, it's pretty simple. Yeah so good luck waiting for someone to write in that few lines of code for you which you have no clue about and it will give you a free working solution to fix this. Good luck, seriously, I mean it.

I am interested. Live in Malaysia 😄
▬▬▬▬▬▬▬▬▬▬▬~ஜ۩۞۩ஜ~▬▬▬▬▬▬▬▬▬▬▬▬
SHUT UP AND ENJOY THE D OT A !
▬▬▬▬▬▬▬▬▬▬▬~ஜ۩۞۩ஜ~▬▬▬▬▬▬▬▬▬▬▬▬

asabovesobelow wrote:
I am interested. Live in Malaysia 😄


U need to write with youre Asus Support in Malaysia
https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-my&_ga=1.153592312.1720587795.1458054836
ask them about this G.Sync Upgrade Program for the Asus G751JY

kingjezdi wrote:
U need to write with youre Asus Support in Malaysia
https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-my&_ga=1.153592312.1720587795.1458054836
ask them about this G.Sync Upgrade Program for the Asus G751JY


Thankyou. I just tell them!
▬▬▬▬▬▬▬▬▬▬▬~ஜ۩۞۩ஜ~▬▬▬▬▬▬▬▬▬▬▬▬
SHUT UP AND ENJOY THE D OT A !
▬▬▬▬▬▬▬▬▬▬▬~ஜ۩۞۩ஜ~▬▬▬▬▬▬▬▬▬▬▬▬

Exostenza wrote:
The only thing preventing us with the G751 laptop from running G-Sync is a few lines of code in the BIOS as the leaked beta of G-SYNC worked perfectly on my G751JY laptop without any "retro-fit" required. nVidia has made it so that there needs to be a few lines of code in the BIOS in order to enable G-SYNC so that they can get the 100 dollar licencing fee from ASUS on each laptop even though the actual hardware remains unaltered. This means that Asus, in concert with nVidia, is asking for 100 bucks to flash a slightly altered bios. If ASUS truly cared about their customers they would let us flash the modified BIOS ourselves and not bother with us having to send in the laptop and pay money for them to do it for us. That is some serious capitalism going on here people...

I would like to have G-SYNC on my laptop but for 100 plus shipping to get a couple of lines of code changed on my BIOS and possibly video card BIOS is not worth it as adaptive vsync seems to do a very similar job. I hope that once someone gets their laptop kitted with the necessary BIOS(s) that they will share them with the rest of us so we don't all have to go through this cost/time hullabaloo.


Bull****!!! They can't do it this way even if it's technically possible, as:
1. The persons like you would steal it. (Rethink your life and your attitude).
2. They would be also offically distributing not their IP - you know, it's not China. We have IP. Companies CAN"T brake IP or will just get annihilated at the global market.

JustinThyme
Level 13
Don't see how. Look at the example that's says "you may not vote on this poll compared to second one where vote was already placed.


55695


55696







But whatever floats your boat. If you can circumvent phpbb code then that's great. I don't believe it though after the lie already posted with the same amount of posts, what I know from running a phpbb forum and what others are posting that they can't vote. How about get off my back and either of you post something other than frivolous junk that doesn't mean a hill of beans on a grill.


Calling me out on what? That I ran a trace route using visual trace route pro and you can't vote? What a joke! If you worked in a call center then you would know. I am an expert. I don't post BS. If I don't know I don't post conjecture. Look around the forums and you will see plenty of places that I read but don't post. yoh have to get up earlier than that.

Now how about posting something about Gsync.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

I'm in the UK, this is what I got.

Thank you for contacting ASUS, concerning your previous message, I apologize for the inconvenience, however this upgrade is available only for USA.


Quite disappointing.

I have some new information. Program is working in Baltic states. Costs 90€ plus shipping.

JustinThyme wrote:

Calling me out on what? That I ran a trace route using visual trace route pro and you can't vote? What a joke! If you worked in a call center then you would know. I am an expert. I don't post BS. If I don't know I don't post conjecture. Look around the forums and you will see plenty of places that I read but don't post. yoh have to get up earlier than that.


Called you out on you claiming every single level 1 technicians in the world are computer illiterates, not on your trace route. I wonder if you even bothered reading what I wrote. You're posting bull****. I work in a call center. I know level 1's aren't computer illiterates.