G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[xdr]

Reply from ASUS Middle East:

Dear ASUS Valued Customer,

Thank you for your email.
We apologize for the inconvenience.

We will check and update you.

Should you require further assistance, please do not hesitate to contact us.

Thanks and Regards,
Jayson
Asus Customer Service

Looks like a scripted reply, which means they haven't got a clue...

[diogogmaio]

For all the people complaining about the time frame (7-10 days...uuuuuhhh my god so much time -.- )...simply don't send your laptop. It will be faster for us that really wants the upgrade and not moaning about it.

[antoine52200]

You gonna laugh!

Like i said a fews pages ago to toronto699, i sent an email to asus france and asked about the program: price, delay, HDD/SSD, what is changed, where the upgrade is done...etc

A tech support asked me my email and adress to give to the service who takes care of this upgrade. I didn't get any reply since then.

And yesterday, i get a letter from ASUS. A f***ing invoice for 122.52€ that i have to pay within 20 days or the invoice will be sent to recovery agency!!!

WTF!!! I didn't sign anything, didn't agree to anything, i just asked question! This is so ridiculus my god!

All i know now is that every upgrade in EU will be done in Holland!

I sent a new email to the asus support, and now guess what! no reply...

I will post the letter later when i come back home

[diogogmaio]

Holland or Czech yes.
121 is because of fees in different countries...for Portugal was 89 + 12 euros...so 100 euros...it is different because fees.
7-10 days the Rework in the motherboard.
Fairly quick.

[silverjoel07]

HI
I received an email today from asus support.
I made some questions to them about the upgrade just to be more informed about it.
This is their answer.
Dear Joel,

Thank you for contacting ASUS Product Support.

I am more than happy to assist you in upgrading your unit.


In order to do so, this will require the unit to be sent to our Service Center. Since you are in the Dominican Republic the closest Service Center would be in the United States.


The promotion ends - 2016/05/01

Processing fee：$99 (upgrade fee) + shipping ($10 for US ground shipping / $40 for Canada customer)

My sincere apologies, we do not ship outside of the North America Region (US or Canada).
However, you may provide an address in the US for the unit to be shipped to, for example- relative, friend, or an International Couriers.


In order to facilitate the upgrade process an RMA will be required. A Return Merchandise Authorization (RMA), is a part of the process of returning a product in order to have it serviced.

Please provide the following information:

Full Name:

Telephone:

Address -

(Please note that P.O. Box addresses are not accepted. This address must be a physical address. Please also provide an apartment, unit or a suite number if there is one). US or Canada Addresses only.

Please state if this address is a residential or business address.



Physical Damage (Y/N) :




Please make note of your case number for future reference: N160304642.


Feel free to contact us here at ASUS anytime for support. We are happy to assist !

For additional assistance our Customer Support phone numbers are 1-888-678-3688 or 1-877-339-2787.

You may also use our Live Chat option. Here's the link: https://secure.livechatinc.com/licence/1792571/open_chat.cgi

Best Regards,
Tamara M.
As you can see I am from Dominican Republic and here there is not ASUS'S service center, that is why I am not decided yet.

[Rawand]

Asus uk please wake up!

[Carnoustie]

a new motherboard can cause problems with Windows,will Windows still be activated after the upgrade,has this been tested ?

[Boxis]

My unit is being upgraded at this moment as well, will update when it comes back.

[yahya32]

I was informed by the company that are undertaking the project that the hard drives are not needed, but they have just emailed me a waiver to confirm they can access my hard drive by bypassing the password or else they will need to re install the OS brand new, so im not sure if they need the hard drives now. To BOXIS, did you send your hard drives in? im not sure what to do.

Thanks
YM

[diogogmaio]

Glad to know that the roll out is now bigger.
So many countries are joining in.
I sent my laptop with all the drives...i don't really care if they install new OS...i will format after the pc cames unless something really special comes from them.