G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[ciccio80]

Edweird wrote:
Yup, I got a M.2 connector with the motherboard I received during a warranty service.

So, there is a God after all. Hope to have the same kind of luck (if this G-sync update ever gets underway 😜 )

[toronto699]

Not Even Asus HQ Support In Taipei Taiwan Know there is an Upgrade Program , Surely Bahz and Asus HQ Support are in Same Building. 3 floors down
"Quote"
"Sorry for my late reply. We celebrated our Spring Festival holidays from Feb.7th to Feb.14th. I will get back to your email on Feb.157th. Thank you for your kindly understanding.I check with your SN that this laptop doesn't support G-SYNC, this function needs both your nvidia graphics card and processor all support it. It can't be enabled through some certain settings. Hope for your understanding"

[Bahz]

toronto699 wrote:
Not Even Asus HQ Support In Taipei Taiwan Know there is an Upgrade Program , Surely Bahz and Asus HQ Support are in Same Building. 3 floors down
"Quote"
"Sorry for my late reply. We celebrated our Spring Festival holidays from Feb.7th to Feb.14th. I will get back to your email on Feb.157th. Thank you for your kindly understanding.I check with your SN that this laptop doesn't support G-SYNC, this function needs both your nvidia graphics card and processor all support it. It can't be enabled through some certain settings. Hope for your understanding"

Hi Toronto,

Sorry but your assumption is not correct as I'm not in the same building as the service team here in Taiwan. Please note that there are a lot of service teams here in Taiwan. I've asked for the service team organization chart for a few months already and I still don't have it as apperently no one in the company has the complete organization chart for the service teams. I'm also told it's because we have too many teams and it's almost impossible to show everything within the same chart or it's too confusing. Also even service representatives that respond to you and they say they're from HQ or Taiwan, there's a good possibility that they're from China, Hong Kong, or another country. It's also easy to have call-forwarding setup so even if the number in the signature is a Taiwan number it doesn't mean that they're in Taiwan. Also I realized this is a common thing for Taiwanese companies because I've called many Taiwan companies in the past and shocked to find that the person who picked up the phone is actually in China (I know this beacuse of their accent).

Since originally there has been 0 requests for the G-SYNC upgrade program here in Taiwan, so I'm sure Taiwan or a lot of the Asian countries are not the focus for this upgrade program, so for Asian countries to not know about this program is not surprising at all.

Bahz

[Sanctrum]

Jeee. Please stay on topic.
@Meeliskt - could you provide more info regarding the "Baltic states" response? What do you mean working? Started to work or actually we have the first possitive upgrades done? is it known how long does it takes to upgrade at your case? What about HDD/SDD drives? Have you send them or not?

[gregkun]

Just got this email back today, I'm from Chicago, IL.

For this issue, have you firstly vote in the poll under this forum?
Unfortunately this upgrade currently hasn't been officially accounced to all the Local service centers, so I am afraid you wouldn't be able to apply this upgrade this
time.

Thanks for your understanding and sorry for the inconvenience.

[Carnoustie]

are they informing the call centers by pony express?, whats the hold up?if the upgrade offer was not in place why post it is now available ?

[xeromist]

Carnoustie wrote:
are they informing the call centers by pony express?, whats the hold up?if the upgrade offer was not in place why post it is now available ?

They've never done this type of thing before so they don't even have a process in place to do it. So they had to develop a process, inform all of the callcenters in regions that operate independently and speak different languages, including the ones outsourced to separate companies. Then every representative has to be not just informed but trained on how to make it happen. It's not as simple as sending a company-wide memo unfortunately.

[Bahz]

Like Xeromist says, we're working really hard to get through all the details with all the service teams. What it looks like is that all the service team leaders in each country are aware of the program, however since there are a lot of details like payment methods, shipping, preparing materials, and so on which takes some time to work out and will differ from country to country. With that being said of course the service leaders won't release the details to their teams until everything is absolutely 100% clear. Please bear with us as this process is being worked out, we do apologize for the inconvenience and I have suggested to the person in charge of this program to consider extending the duration of this program due to these delays.

[Chris345]

Bahz wrote:
Like Xeromist says, we're working really hard to get through all the details with all the service teams. What it looks like is that all the service team leaders in each country are aware of the program, however since there are a lot of details like payment methods, shipping, preparing materials, and so on which takes some time to work out and will differ from country to country. With that being said of course the service leaders won't release the details to their teams until everything is absolutely 100% clear. Please bear with us as this process is being worked out, we do apologize for the inconvenience and I have suggested to the person in charge of this program to consider extending the duration of this program due to these delays.

Thanks for this Bahz.
I am starting to believe this may actually happen.:o

[warryabel]

aorus had make the same upgrade procedure(change mb etc.). i have no plan if this take so a long time, no one knows a happy aorus user?
https://www.youtube.com/watch?v=kNsuN0KbIAo