G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[antoine52200]

toronto699 wrote:
I asked a Research Team at CBC TV { Market Place Team} where I work to look into the Asus G-Sync Program , they tell me there is no postings on AsusTwitter , AsusTek Computer Inc, AsusRog.com , Asus Face Book , Asus YouTube , or any Asus Forums except this one and receive no replys in their postings from Asus and an email from Asus Support Canada , Asus Support USA they received says there is No G-Sync Upgrade for Asus Laptops that do not support G-Sync. But in their conversation with Asus Service Centre In Toronto ca say there is an upgrade program , but can only be fulfilled through Asus Technical Support. Emails Sent To Head of Marketing for Asus Canada USA and VP of Asus Canada USA , received No Reply after 3 days Nor Did Asus Marketing or the VP of Asus USA Canada Return Calls Left by the CBC Market Place Team. The CBC TV Market Place Team is now in the process Of making this a News Story In Canada .

Whoo really?

I wasn't a big fan on how they did this program, and asked myself why now? many times.. ( specially when you see AMD starting to offer free sync on laptops now, and the intel solution that is supposed to come soon )

But i never doubted that this program was real.. messy yes but real!

I didn't contact ASUS about this as i won't send my laptop, but maybe i will send an email to see what reply do i get..

I really hope this will happen for all the members who don't care about lies, how it is done, and just willing to pay 100$ for this upgrade!

[hexaae]

...Just a Poll to actually evaluate whether to start this upgrade offer or not? 90 voters only...

[Chris345]

Well the fact that Bahz stated in his announcement, on page one, that the offer is from Feb 1 to May 1
and not one person in this thread or perhaps anywhere for that matter, has gotten the upgrade concerns me.

Where did Bahz get his information and why aren't those people implementing this better.
The program has started after all on Feb 1.

[Bahz]

I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

Thank you,
Bahz

[Jon_G]

Bahz wrote:
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but noone was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

Thank you,
Bahz

Thanks for this ASUS G751JY/JT notebooks' G-Sync retrofit upgrade offer update Bahz. Please keep us posted on
when we can submit request to ASUS Customer support to sign up so we all don't continue to bug ASUS support
people about this.
I've already been turned down on 2/5/16 from ASUS G751JY notebook support in US and told my notebook s/n
doesn't support G-Sync feature & never will. ASUS G751JY notebook US support also stated ASUS Service
has no G-Sync retrofit hardware, software, & firmware G751JY notebook upgrade available in any regions.
Please let us know when to resubmit our requests.

[ciccio80]

@Bahz Thank you for your response
.
I was pretty sure changing HDD/SDD won't void the warrenty. That would be insane. Fortunately, I have still the original SSD and HDD, so I will just install a fresh Win10 on them and insert them in the G751 when I ship it back to Asus. No way they have any possibility of noticing I switched them since there is no warrenty seal anywhere 🙂

One thing that is strange for me is the upgarde process. From what I read in the last 8 months, the Nvidia g-sync works by activating this feature only when the correct hardware ID is found on the notebook, with the ID's being stored in the BIOS-vBIOS and drivers.
So for Asus to have to go over a tedious process of changing the matherboard (instead of just doing a payed bios update), I would assume that Nvidia isn't collaborating that much with you? After all, If I think of it, with 100$ asus barely covers the new motherboard (ok, they get back an old working motherboard instead too for parts, but still). I understand that you probably don't have the insights on that matter and even if you did you would be unable to talk about them, but still, that is what I think.
If you can reley a single thought of mine to Asus, it would be to have their Pubblic Relations group redone ENTIRELY. All those months without saying nothing to their clients (while you yourself stated that this program was being prepared for months) was complete error on Asus part, from wich to learn for the future. We would have been happy even with a simple "Guys, we are looking into the matter and trying to resolve the issue, we will keep ypu informed in the next monts". Really, the PR guys are paid so why not use them!?!?!?
Hopefully this upgrade gets on the way soon here in Italy.
Best regars.

[Bahz]

ciccio80 wrote:
@Bahz Thank you for your response
.
I was pretty sure changing HDD/SDD won't void the warrenty. That would be insane. Fortunately, I have still the original SSD and HDD, so I will just install a fresh Win10 on them and insert them in the G751 when I ship it back to Asus. No way they have any possibility of noticing I switched them since there is no warrenty seal anywhere 🙂

One thing that is strange for me is the upgarde process. From what I read in the last 8 months, the Nvidia g-sync works by activating this feature only when the correct hardware ID is found on the notebook, with the ID's being stored in the BIOS-vBIOS and drivers.
So for Asus to have to go over a tedious process of changing the matherboard (instead of just doing a payed bios update), I would assume that Nvidia isn't collaborating that much with you? After all, If I think of it, with 100$ asus barely covers the new motherboard (ok, they get back an old working motherboard instead too for parts, but still). I understand that you probably don't have the insights on that matter and even if you did you would be unable to talk about them, but still, that is what I think.
If you can reley a single thought of mine to Asus, it would be to have their Pubblic Relations group redone ENTIRELY. All those months without saying nothing to their clients (while you yourself stated that this program was being prepared for months) was complete error on Asus part, from wich to learn for the future. We would have been happy even with a simple "Guys, we are looking into the matter and trying to resolve the issue, we will keep ypu informed in the next monts". Really, the PR guys are paid so why not use them!?!?!?
Hopefully this upgrade gets on the way soon here in Italy.
Best regars.

Not going to comment regarding PR because PR hasn't ever been involved with our forum community. When I said this was being planned for months it isn't many months it's actually 2 months which isn't a very long time but at least I thought the information would be much more readily availble to the service teams and it hasn't. The main reason as we can guess is because we haven't done anything like this before and whenever there's something new then you kind of don't that type of previous experience to lean on and since this was being organized by our product team and service teams, in a lot ways this is a kind of a first time cooperation. As you mentioned this is a good learning experience for us and in the future we'll be completely prepared for anything similar.

[Edweird]

Bahz, there's something bothersome that I saw in your post.

You're saying that if some people's laptops are out of warranty, they can't pay to have this update done?

This wasn't mentioned earlier. Is it assumed that all G751s are still in their warranty period?

[Jon_G]

Edweird wrote:
Bahz, there's something bothersome that I saw in your post.

You're saying that if some people's laptops are out of warranty, they can't pay to have this update done?

This wasn't mentioned earlier. Is it assumed that all G751s are still in their warranty period?

My G751JY notebook 1yr. warranty expired 01/19/16. I didn't see any mention of ASUS G751JY notebooks
w/ expired warranties not qualifying for this G-Sync retrofit hardware, software, firmware $99 US upgrade
plus additional shipping cost to/from ASUS Service from Bahz. He mentioned sending notebook back in w/
all original hardware but that's all.
It means I'll have to remove the additional 8GB SKhynx DDR3L 1600 SODIMM I installed, as well as swap the
512GB OEM Samsung SM951 M.2 SSD w/ original 256GB OEM Samsung XP941 M.2 SSD, as well as remove
the 1TB Samsung 850Pro SSD in drive bay 2 and the SATA3 6" extension cable feeding it from SATA3 port 1
and reinstall the 1TB SATA3 7200 rpm HGST HDD into drive bay 2 before sending in notebook for retrofit.
It will also mean having to reinstall everything including the retail Windows 10 Home 64-bit USB Flash OS
onto the 512GB OEM Samsung SM951 PCIe Gen3 (AHCI) M.2 SSD when G751JY G-Sync retrofit notebook
is returned w/ new motherboard, etc..
I hope this G751JY/JT notebook retrofit G-Sync upgrade applies to out of original 1 yr. warranty notebooks as
well b/c that would really suck if it doesn't.

[Edweird]

Yup, I got a M.2 connector with the motherboard I received during a warranty service.