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G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

Bahz
Level 12
UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
372 Views
1,388 REPLIES 1,388

hexaae wrote:
@Bahz

questions (probably FAQ):

1) can I send in the G751JY without HD at all? I upgraded it with two SSD 1TB 512MB/s but I don't want to risk and send them outside...
2) the G-Sync upgrade will be local (I live in Italy) or we'll have to send it outside our respective countries?
3) I've bought new 2x8GB DDR3L at 2133MHz (not mounted yet, stock RAM are still inside: 16GB at 1600. I've just opened the service bay, never disassembled the laptop so Warranty is safe)... Can I ask the repair service to replace my original ones (and send them back to me) with the G-Sync upgrade since they have to take it apart and change the mobo anyway?

4) will they magically replace also the default poor SATA2 second port with a SATA3 on the new mobo? 😄



4) will they magically replace also the default poor SATA2 second port with a SATA3 on the new mobo? 😄


Excellent point Hexaae!! Actually the only reason I'd even consider to send in my laptop is if the new motherboard comes with second drive configured as SATA3.

Sati

hexaae wrote:
@Bahz

questions (probably FAQ):

1) can I send in the G751JY without HD at all? I upgraded it with two SSD 1TB 512MB/s but I don't want to risk and send them outside...
2) the G-Sync upgrade will be local (I live in Italy) or we'll have to send it outside our respective countries?
3) I've bought new 2x8GB DDR3L at 2133MHz (not mounted yet, stock RAM are still inside: 16GB at 1600. I've just opened the service bay, never disassembled the laptop so Warranty is safe)... Can I ask the repair service to replace my original ones (and send them back to me) with the G-Sync upgrade since they have to take it apart and change the mobo anyway?

4) will they magically replace also the default poor SATA2 second port with a SATA3 on the new mobo? 😄


I dont work for ASUS but can answer a few of these questions just by being familiar with their FAQ sheets

Where it will be sent to will be the nearest ASUS authorized service center. If there are none in your country then you will have to send it outside.
They will not install memory in your machine unless there is a warranty issue and even in that event they will only install the OEM sticks and will under no circumstance install any aftermarket items, ever.

The SATA 2 port in your drivebay is what it is. Thats that way it was made in all the G751 models. They are not going to do a redesign of the entire mothoerboard and sata controller and make a special motherboard just for you.

As for the HDD, thats their call. With things getting more and more difficult to do with just a stock flash on a drive due to security reasons its getting to the point that they will have to put a drive in and install the OS causing more labor. If it was me I would say yes we will do it but its going to cost you the extra labor. My advice is now and always has been to replace your original drive when you get the machine. If you ever need to do a recovery or send it in for service you have a drive that takes 2 minutes to change out before you send it. If you are not willing to so that then be prepared to either pay extra or find an alternate place to save the questionable media.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

/OT

JustinThyme wrote:

The SATA 2 port in your drivebay is what it is. Thats that way it was made in all the G751 models. They are not going to do a redesign of the entire mothoerboard and sata controller and make a special motherboard just for you.

I was ironic... I know the request was just a dream ;^)
What a shame that SATA2 port (they saved 5$ per unit?)...

sati747 wrote:
4) will they magically replace also the default poor SATA2 second port with a SATA3 on the new mobo? 😄


Excellent point Hexaae!! Actually the only reason I'd even consider to send in my laptop is if the new motherboard comes with second drive configured as SATA3.


Eh eh we all would be more than happy to have G-Sync + SATA3 (2nd port) upgrade for 100$ 😉

OT/
--
ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae wrote:
@Bahz

questions (probably FAQ):

1) can I send in the G751JY without HD at all? I upgraded it with two SSD 1TB 512MB/s but I don't want to risk and send them outside...
2) the G-Sync upgrade will be local (I live in Italy) or we'll have to send it outside our respective countries?
3) I've bought new 2x8GB DDR3L at 2133MHz (not mounted yet, stock RAM are still inside: 16GB at 1600. I've just opened the service bay, never disassembled the laptop so Warranty is safe)... Can I ask the repair service to replace my original ones (and send them back to me) with the G-Sync upgrade since they have to take it apart and change the mobo anyway?

4) will they magically replace also the default poor SATA2 second port with a SATA3 on the new mobo? 😄



4) will they magically replace also the default poor SATA2 second port with a SATA3 on the new mobo? 😄


Excellent point Hexaae!! Actually the only reason I'd even consider to send in my laptop is if the new motherboard comes with second drive configured as SATA3.

Sati

Bahz, I live in thailand. I sent email to support via link in first post but no anyone reply my email.
My question. In my country is possible to upgrade this? My Laptop is G751jt CPU 4720HQ with GTX970m.
Who can i contact for this upgrade? please....:confused:

P.S Sorry for my english.:D
Thanks,

oow2815 wrote:
Bahz, I live in thailand. I sent email to support via link in first post but no anyone reply my email.
My question. In my country is possible to upgrade this? My Laptop is G751jt CPU 4720HQ with GTX970m.
Who can i contact for this upgrade? please....:confused:

P.S Sorry for my english.:D
Thanks,


ฺBahz, Please answer my question.

I am in the good 'ole US of A and no one seems to have heard of this, I have done a live chat and I have waited a week by email, they just told me I needed to turn on from my laptop... *eye roll*

I've been stoked about this since I've seen this post but can't seem to get the ball rolling.

Dear XXX,

Thank you for contacting ASUS Customer Service.
My name is Carter and it is my pleasure to help you with your problem.

I feel sincerely sorry for your trouble.
I understand you are meeting the G-sync upgrade issue with this product.

For this issue, have you firstly vote in the poll under this forum?
Unfortunately this upgrade currently hasn't been officially accounced to all the Local service centers, so I am afraid you wouldn't be able to apply this upgrade this
time.

Thanks for your understanding and sorry for the inconvenience.

An email survey will be sent to you within the next 5 days. Please be sure to rate the service I provided to you today.

Best Regards,
XXX.

-----------------------------------

USA service centers =\
and no i haven't voted yet trying to get the post limit to vote LOL

viper3000
Level 7
🙂 My laptop is repairing/upgrating for now. 🙂 Good work CZECH Asus Servis.

viper3000 wrote:
🙂 My laptop is repairing/upgrating for now. 🙂 Good work CZECH Asus Servis.


Great to hear that. What model is it, JY or JT?
Here in Italy there are still a few weeks before the upgrade program begins. When it comes back let us know and test the G-Sync for us 🙂