G-SYNC Upgrade on ROG G751JY/JT Laptops Now Available!

[Bahz]

UPDATE 8 (June 6, 2016)
I received internal update that the i7-4720HQ motherboards for G751JY models have arrived to our warehouse hub in China and each country should now be able to place order for the parts. The i7-4720HQ motherboards for G751JT models will be arriving soon.

UPDATE 7 (May 13, 2016)
I have confirmed that the i7-4720HQ motherboards for G751JT models will be available by July 1, 2016 and the motherboards for G751JY models will be available by July 8, 2016. Please contact local customer service to be put on the waiting list and our service team will contact you once the parts are in stock. Please note that all dates listed are approximate dates so they could be available a little earlier or a little later.

UPDATE 6 (Apr 13, 2016)
After further discussion, it's confirmed that there's a shortage of i7-4710HQ and i7-4720HQ CPUs. The i7-4750HQ CPUs are in stock and all current G751 G-SYNC models selling on the market do indeed come with i7-4750HQ. The actual performance between i7-4710HQ, i7-4720HQ and i7-4750HQ is very minimal, this is based on actual real application benchmark test results. The user shouldn't notice any major difference during gameplay between the 3 CPUs.

We're going offer the i7-4750HQ for those who want to have the G-SYNC upgrade done now, but for those who prefer to wait for the i7-4710HQ/i7-4720HQ motherboards to come back in stock, we'll have our service team contact you again when they're back in stock. Please note at this moment in time there's no ETA on when the i7-4710HQ/4720HQ models will be back in stock. For other users who have the versions with i7-4860HQ or i7-4870HQ, these two model motherboards are also currently out of stock and we'll also have our service team contact you once they're back in stock.

A memo will sent to all regions to notify them of this update and to have them make sure that all customers are clearly notified that in order to continue with the upgrade now, they'll need to give consent that they accept the i7-4750HQ CPU version as replacement.

UPDATE 5 (Apr 12, 2016)
I received an internal update that isn't 100% confirmed but due to the scarcity of i7-4710HQ and i7-4720HQ CPUs, in order for us to reduce the lead time for the motherboards, we'll be replacing the motherboards with i7-4750HQ instead. I'm informed that the process is already underway and with this change we expect to cut down the lead time significantly.

UPDATE 4 (Mar 11, 2016)
I've been updated that we'll be extending the deadline of this program to July 31st, 2016.

UPDATE 3 (Mar 9, 2016)
I have confirmed that the reason why users have received back a laptop without the motherboard changed is because the motherboard parts were out of stock. Since the service center in Czech Republic have the technical capability to perform the rework on the motherboard, they decided to go ahead and perform the rework on the same motherboard to reduce the lead time for the upgrade process. Not all countries have the technical capability to do this, so for countries where the service centers don’t have the technical capability to perform the rework, they need to order the motherboards that are pre-modified. The entire process is “NOT” just a BIOS update and extra components are needed to be changed on the motherboard. So it will be normal to hear some users confirm that their motherboard was changed on their laptop and some that will confirm that they received back a laptop where the motherboard was not changed.

UPDATE 2 (Feb 2, 2016)
I'm sorry for the late response as I just came back from my vacation (Chinese/Lunar New Year). During this time of course it wouldn't be sane to be working as this is equivalent to Chirstmas for western countries.

I do apologize how this has been a very confusing process for a lot of you. Some countries are already aware of the program and have been trying to contact HQ for more details but of course the CNY break came at a bad time where finally the news started spreading around to all the regions but no one was there to answer all the details.

The program was prepared months in advance, so why the news hasn't properly reached all the regions is really mind boggling for me as well. We're working hard to communicate all the details with all the local countries at this time. We'll probably be extending the program duration due to these delays. Once again I'm sorry for all the confusion and inconvenience caused and we'll be working as quickly as possible to get everything cleared up as soon as possible.

UPDATE:
On behalf of ASUS and ROG I would like apologize for all the confusion caused. I can guarantee to all of you that this upgrade program is indeed legitimate. A program of this magnitude which didn't exclude any countries to begin with has its difficulties because to my knowledge we've never done anything like this before. As some of you mentioned I'm simply a messenger and I was told that all regions were notified of this program and to post it up, however after the first day we found out that this wasn't the case. We originally delayed the announcement by another week so we can notify all the service teams for all regions, but in the end we realized this still wasn't sufficient. We are working hard to communicate and make sure all our customer service teams and call centers around the globe are fully aware of this program, and during this time we ask that you please be patient with us and please try again in one week. If after one week and you are still getting a response that this program doesn't exist, please send me a PM and I will personally handle it and have one of our customer service representatives contact you. We apologize for the all inconveniences caused and thank you for your understanding.

For any existing owners of ROG G751JY/JT laptops (without G-SYNC) who are excited about the new G-SYNC feature, and are wondering if your laptop can be upgraded, ASUS ROG is making it possible! We are excited to offer you the G-SYNC upgrade for the low cost of only US$99 (cost does not include shipping and may vary slightly based on your region). The G-SYNC upgrade offer begins on February 1, 2016 and will end on May 1, 2016.

A hardware, firmware and software retrofit are necessary for your laptop to support G-SYNC. If you are interested in the retrofit service, please vote in the poll and contact our customer support with the following information and our local teams will be in touch (in order for your laptop to be sent in):

1. Your name
2. Country of residence
3. Your email address

Customer Support Link: https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[wmaker]

First of all thanks for the update.
Will wait another week to see how it goes.
Hopefully by then ill get a positive answer, and i hope we all get it, other way may your inbox RIP 😛

[borgwarrior]

@op, thanks for the heads up!
Nvidia: shame on you. SHAME ON YOU!
Even if I would settle with the 100 euros (which I find offensive, since I paid 1900 for this laptop, and nvidia still wants to milk me? disgusting), I simply couldn't afford the time without the laptop, since it's my workstation as well.
So, sadly, I'll pass. Out of curiosity, if someone would reply on the cpu question (new one, or the original stays), I'd be thankful.

Zoltan

[Edweird]

Can't imagine why they would need the hard drives in ... my OS is on a separately bought SSD, the original drive is only for data, do you want me to ship the SSD, too haha

Anyways, the bit about the CPU pretty much *almost* confirms for me that it's just going to be a motherboard swap to a 4720HQ G-SYNC fitted one.

[Boxis]

@Edweird - It might be a 4870HQ as well (probably upgrade from 4860HQ), but let's see.

[antoine52200]

Of course they won't change the motherboard !! come on guys and you won't have a new motherboard and better CPU for only 100$!!! Are you really that blind?? Reading this makes me smile so much

They gonna change a resistor that contains the Hardware serial number which will allow your laptop to have official g-sync with the last nvidia driver!
NVIDIA don't want to change it's list of compatible serial number, so ASUS can only change the resistor that is blocking G-sync!


Still i'm not gonna bother, when i see admin maybe "promessing" better cpu with the 100$ upgrade!!
This is insane!!
This proves again that it's gonna be messy! Specialy for the few first to send their laptop ...

[Edweird]

I don't recall him telling anyone they'd be changing motherboards...
Mine was marked last time I had a RMA so I would know if it is changed.
I plan on doing the upgrade depending on the cost of shipping.

We should also know what package to send it in - mine came with the big box that also has the backpack, so that's not good for shipping, RMA shipping was free. This will be clarified on an individial basis, I guess, but it is a consideration.

[Edweird]

Well, yeah, I already said earlier that if nothing else, if they DO change the motherboard it's really some extra maintenance done because you'd be getting (supposedly) fresh hardware if you were planning to open the thing up to get rid of dust etc.

It might be bad business, as in it's extremely vague and unofficial-like, but I've come to expect these things from ALL computer companies so it doesn't bother me that much not because I like it but because I'm way past the point of believing I can do anything about it other than voicing concerns.

Still, will be a nice surprise if they let me ship to a warranty service center in Buglaria. If it's outside, not gonna be a deal because of shipping costs and times.

[Sargatanas]

For me, it sounds more and more like a joke. it works without any issues with the modded tool/driver.
So yeah, let's tell the people, it's needed to change parts, solder something on the mb.

And even if, why the hell shall I send you my SSD/HDD? I wouldn't sent you mine without deleting all partitions (privacy?!)

Srsly...I almost paid ~3k € for this, to get fooled later on - so yeah please take 100+ € from me to get the same notebook I could buy few 100s less

[ciccio80]

The only thing I don't understand is Asus need to have us send back the notebook with our hdd/ssd?
I myself am using it both for gaming and work, so I have my clients SENSIBLE information on it that I am legally responsible for by the EU/Italian law, should it be stolen or divulged. I'm not joking about this part, and I take my clients privacy and private data very seriously.

Bahz, would it be ok if I just swapped back in the original HDD/SDD before sending back the machine for the upgrade? As I uderstand from reading, a change in HDD/SDD should not invalidate g-sync id search. Expecially sinche we are all bound to change disks sooner or later during the G751 lifetime.
Thanks

[TugaPower]

From France Support:

Hello Mr. DANIEL,

Thank you for asking for the ASUS Support.

In your message about the computer model of G751JY, I understand you want to know about the offer of the G SYNC update available which you are interested.

Mr. DANIEL, to provide you with the right approach, I have to query the expertise unit to check the various details of this offer.

As soon as I have news, I will send them.

We invite you to come back to us when needed and we wish you a great day.

Imed, de l’équipe des conseillers ASUS
SAV ASUS France
Hotline : 01 70 94 94 00
http://www.asus.com/fr/support/