09-15-2014 11:27 PM - last edited on 03-06-2024 07:22 PM by ROGBot
09-16-2014 12:20 AM
signofzeta wrote:
I posted this here because the N56JR is pretty much the same as the G56JR.
The hard drive I am currently using is a Western Digital WD7500BPKX-80HPJT0
Also before I say anything, I already contacted Western Digital support. They told me to run DataLifeguard. My hard drive passed the tests, but they said something about how their software doesn't support this value, and that as long as my hard drive passes the test, it is fine. In other words, they didn't really answer my question as to why my G-sense error rate increases.
Here is the problem I am having.
I have been tracking the S.M.A.R.T attribute for my hard drive known as the G-sense error rate, and it seems to be increasing, albeit slowly. I heard that this value has something to do with physical shock, such as bumping into the laptop or shaking it, or moving it while it is on. My laptop hasn't moved, and I never bumped into it, but the G-sense error rate raw values still increase.
I have documented the G-sense error rates between 743 power on hours to 1166 power on hours, and there is no pattern as to when the G-sense error rate increases. Sometimes it takes 10 power on hours to increase the G-sense error rate by one, and sometimes it takes 144 power on hours to increase the G-sense error rate by one.
I do not have any proof as to what may most likely increase the G-sense error rate on my hard drive, but I think one of these may be the culprit:
1. The spin up time. I don't know for sure, but the G-sense error rate seems more likely to increase the slower the spin up time is.
2. How vigorous I use the touchpad, or how much I put my palm where the hard drive is. The hard drive is situated to the right of the touchpad, so if I rest my palm there, it might register the G-sense error rate.
3. Running demanding programs. It seems that it is more likely the G-sense error rate will go up when I run demanding programs vs leaving the laptop idle.
All 3 of these are just my guesses anyway.
I checked with numerous programs that display the S.M.A.R.T values, and they all seem to be consistent. I attached a screenshot of CrystalDiskInfo showing my S.M.A.R.T values. Whatever raw value that is 0 was still 0 ever since I started looking at the increasing G-sense error rate.
Do any of you, who own a G56JR, or N56JR have problems with the G-sense error rate increasing? I seriously can't pinpoint why mine increases. Is it a problem with the hard drive, or is it because the G-sense error rate is too sensitive?
Just to let you know, my G-sense error rate raw value went from 76 to 77 when I upgraded my nvidia graphics driver, restarted my laptop and played a bit of GL Quake. The laptop didn't move, nor did I bump into it.
I also want to know what is your current G-sense error rate raw value on your laptops, and has it been rising?
I don't know, I am totally stumped about this.
09-16-2014 12:47 AM
09-16-2014 12:55 AM
signofzeta wrote:
I recorded my G-sense error rate and it was at 77.
After that, I did the following.
I mounted YDKJ3 Abwarts using Daemon tools.
I ran YDKJ3 Abwarts
I pressed the follwing keys. 1, 3, J
I let the game run without any input, that is, I didn't even bother to buzz in and answer the questions, I just let the game run.
After the round was over, I pressed the following buttons: Esc, B
I checked the G-sense error rate again, and now the raw value is at 78.
I don't think running a game and leaving it counts as externally induced shock and vibration.
09-16-2014 02:57 AM
hmscott wrote:
signofzeta, apparently it does 🙂
It could be a reason to RMA the drive, but not with your low count:
https://kb.acronis.com/content/9181
https://kb.acronis.com/search/site/g-sense
"Recommendations
Although this parameter is not considered critical by the most hardware vendors, degradation of this parameter may indicate electromechanical problems of the disk. Regular backup is recommended. If no other (critical) parameters report a problem, hardware replacement is recommended on mission critical systems only."
Here is the G-Sense/SMART info for my 1TB drive. My count is at 100, and if you look at the comparative data the ratio of power on hours vs G-sense count your numbers don't look out of place.
09-16-2014 04:11 AM
signofzeta wrote:
You are looking at the current values, not the raw values. A higher current value is good. A higher raw value is bad. My current value is at 22, while my raw value is at 78. Your current value is at 100 while your raw value is at 0.
It really means that your G-sense error rate is perfect.
09-16-2014 05:28 AM
hmscott wrote:
signofzeta, got it.
Normalized 100 or 200 value Current / Worst is equal, with 0 RAW means no/0 count - idk if that is perfect or not used.
My SSD's don't have a G-Sense row...
There are other vibration values in the spec, but don't show in Crystaldiskinfo....
IDK if 77 is high because something is wrong with the disk, or the sensor, which is essentially the same but might not risk data / function loss. The count is supposed to be of external forces acting on the drive, not a measure of internal drive actions.
Found your posts elsewhere, and it sounds like you have done all you can do. WD disk tests pass. The number keeps going up.
If it bothers you I open a case with WD for your drive, and an Technical Inquiry with ASUS - they might be getting reports from other users.
Asus will require you to send your laptop to RMA the drive, but WD should cross ship a replacement - secured with your credit card - which is the least hassle, and the most direct connection to the source of the drive - hopefully WD can work this out for you.
I see older posts about other WD drives with increasing, and 1 decreasing G-sense counts, and WD RMA'd for them.
Let us know how it works out 🙂
09-16-2014 05:51 AM
signofzeta wrote:
I already contacted ASUS and Western Digital support. ASUS says something about a software related issue, in which I reply "how so?", and ASUS responds "I don't know", while Western Digital told me to run DataLifeGuard, and I gave them my results. They then said that the software does not support G-sense error rate value, and by software, I assume it is DataLifeGuard, which is not true, because I can clearly see the value for G-sense error rate when I use DataLifeGuard.
I also ran SpeedFan, and it says my hard drive is OK, and "in-depth online analysis" says that the health is at 94% while the performance is at 97%.
If I send my laptop back to ASUS, will they replace the entire laptop or just the hard drive? Will RMA with WD cost anything, and will it void the ASUS warranty?
09-16-2014 06:03 AM
09-16-2014 06:07 AM
signofzeta wrote:
A third option I could do is keep on riding this ship, I mean, hard drive, but I do not have any data on whether other people's hard drive with similar problems as mine has failed or not.
If I RMA to ASUS, will they backup everything on the old hard drive to the replacement hard drive?