[SOLVED]---
Hey guys,
I've been trying to solve a very frustrating problem for the last couple of days concerning a recently purchased Asus G703GX laptop. Maybe you can help?
Like most of you, I have several external HDDs and USB drives to store data. The problem is only a few of them are recognized by this particular laptop. I plug the HDD/USB drive into the appropriate slot on the laptop. Windows plays the 'successful connection' sound, but the device doesn't show up in Windows Explorer or the Disk Management tool.
Before I go into more details, keep in mind that my
drivers seem to be up to date and that
ALL of the devices work on another laptop (Lenovo ThinkPad) that is running Windows 10 64bit.
The devices do show up in the Device Manager, with a warning/error symbol next to them.
When I try updating the drivers via Device Manager (searching online for drivers), I get an error message:
The same error message pops up when I instruct the Device Manager to look for the driver in the C:\Windows\WinSxS folder.
Uninstalling the device and reconnecting it after reboot doesn't help either.
More info via Device Manager:
The build-in Windows Hardware Troubleshooter identifies the problem at first:
But when I try to resolve the issue, here's the message that I get:
I've also temporarily disabled
Driver Signature enforcement, as I had suspicions it could be preventing the installation of third-party drivers, but that didn't help either.
The weird thing is -
the devices definitely work on a hardware level. When disabling the Secure Boot policy via BIOS on that same laptop, I successfully exported the security keys to one of the USB drives that was not recognized via Windows 10.
Also, one of the three external hard disks that I own is recognized with no issues whatsoever. That would be the Seagate Backup Plus 3TB Desktop External Hard Drive:
https://www.amazon.com/Seagate-Backup-Desktop-External-STDT3000100/dp/B00HFRWWAMThe other two drives are a
Western Digital Elements 2TB Drive and a
Transcend's StoreJet 25M3Running out of options here. Was choosing between this laptop and a Lenovo Legion model. Decided to go for Asus, since I never had any major issues with my old laptop (ROG G750JS), but I'm already starting to regret my decision a little bit
😞Laptop specs and infoOperating System: Windows 10 Home Single Language 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG G703GX_G703GX
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
Memory: 16384MB RAM
Page File: 8060MB used, 13529MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DirectX Database Version: 1.1.2
Other infoUSB Root Hub (USB 3.0)
Vendor/Product ID: 0x8086, 0xA36D
Matching Device ID: USB\ROOT_HUB30
Service: USBHUB3
Driver: USBHUB3.SYS, 3/19/2019 06:43:43, 618296 bytes
Name: Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Device ID: PCI\VEN_8086&DEV_A36D&SUBSYS_201F1043&REV_10\3&11583659&0&A0
Driver: C:\Windows\system32\DRIVERS\USBXHCI.SYS, 10.00.18362.0207 (English), 10/7/2019 04:55:16, 531976 bytes
Driver: C:\Windows\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.18362.0207 (English), 10/7/2019 04:55:16, 131960 bytes
Name: NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Device ID: PCI\VEN_10DE&DEV_1AD8&SUBSYS_17011043&REV_A1\4&7AC7D3A&0&0208
Driver: C:\Windows\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.18362.0207 (English), 10/7/2019 04:55:16, 131960 bytes