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Electrostatic phenomena

Symho
Level 7
Hi forum,

i have called the ASUS's assistance and i have explained the problem on the my G74Sx. Well, i must send it to repair! The problem is:

1.electrostatic shock on keyboard when the note is it plug in to the AC;

2. The key "canc" not responding;

3. The wi-fi not receives the signal properly

With G71gx i have chenged the note 2 times, with G74Sx also, i believe that the G series are not reliable PC's!

I asked to ASUS, by email, to change my machine, also because i work with it, with other model compared to an economic balance... I hope they help me, otherwise i will address to other company!
ASUS G750JZ - T4044H with GX1000 black
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12 REPLIES 12

Boosted_R
Level 8
that's strange, and really bad for the G74 life..... good luck
GL702VSK / GTX 1070 / M.2 960 EVO

HTPC MINI-ITX / FRACTAL CORE 500 / GIGABYTE GA-AB350N / GTX 1050 Ti Windforce OC 4G / RYZEN 5 1600 3.9GHz / M.2 960 EVO / G.SKILL Ripjaws V Series 3200MHz
OLD
ASUS G74SX-XC1 / INTEL 7260 AC / Samsung 850 PRO / TUNIQ TX-4 / BIOS 203 / 335.23

Boosted_R wrote:
that's strange, and really bad for the G74 life..... good luck


Thanks! I hope they change my machine with other note, or other model with a little spending more. I hope...

I will let you know how it ends!
ASUS G750JZ - T4044H with GX1000 black

Symho wrote:
Thanks! I hope they change my machine with other note, or other model with a little spending more. I hope...

I will let you know how it ends!


I have here my note and the problem is it not solved! I must re-sent another time the PC to the assistance! :mad:

You have the problem on yours PC's or only my had it? If you scroll on keyboard platform you can feel a vibration?
ASUS G750JZ - T4044H with GX1000 black

Shawnnepc
Level 13
Symho,

Does this issue exist when the laptop is on battery?

Have you tried replacing the AC Adapter?

It sounds like improper grounding in the AC or perhaps a bridged connection between the power and the chassis
USA ASUS Reseller
http://www.neteffectspc.com

Shawnnepc wrote:
Symho,

Does this issue exist when the laptop is on battery?

Have you tried replacing the AC Adapter?

It sounds like improper grounding in the AC or perhaps a bridged connection between the power and the chassis


The issue exist when i use AC!
ASUS G750JZ - T4044H with GX1000 black

Symho wrote:
The issue exist when i use AC!


Have you verified that your outlet is properly grounded?

Have you tried a different AC Adapter?
USA ASUS Reseller
http://www.neteffectspc.com

Shawnnepc wrote:
Have you verified that your outlet is properly grounded?

Have you tried a different AC Adapter?


I have tried in many other places and the problem persists! I don't have tried a different Ac Adapter why the assistance don't have changed the first time that i have sent this note!
ASUS G750JZ - T4044H with GX1000 black

Where did you purchase your unit from?
USA ASUS Reseller
http://www.neteffectspc.com

Shawnnepc wrote:
Where did you purchase your unit from?


On a e-comerce site, Monclick
ASUS G750JZ - T4044H with GX1000 black