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Computer won't totally shut down

rracres
Level 7
Was using my G751JT CH71 on battery and went to shut it down using windows and it only partially shut down. I have a blank screen with only mouse pointer that moves around and power button lit. Screen slightly lights up when you move mouse. It just won't completely shut down. Even tried holding power button down and no luck. Keys dont light up either. Computer only 5 days old. Sometimes I can get power button off but power light keeps flashing. It just wont shut off. Would like to pull battery but dont known where battery is. Any ideas what happened?
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11 REPLIES 11

rracres
Level 7
The computer now shuts down ok and reboots ok. Everything is back to normal I even upgraded sound driver and it rebooted right up after installationj. I had shut it down many times now and it boots right back up. When the battery died over night the laptop then turned on correctly. I wil try your suggestion later on though. Thanks hmscott

rracres wrote:
The computer now shuts down ok and reboots ok. Everything is back to normal I even upgraded sound driver and it rebooted right up after installationj. I had shut it down many times now and it boots right back up. When the battery died over night the laptop then turned on correctly. I wil try your suggestion later on though. Thanks hmscott


rracres, if it is shutting down correctly now, there is no reason to debug 🙂

Sometimes these things happen, it is Windows, after all.