03-07-2017
02:42 AM
- last edited on
03-05-2024
10:43 PM
by
ROGBot
03-08-2017 03:02 AM
03-08-2017 09:31 AM
03-10-2017 12:45 AM
cl-Albert wrote:Thank you for your answer.
You can search this forums or other forums to see how common of a problem it is, but don't remember seeing too many similar complaints on the ROG forums although my memory may not always be that great.
The problem could be caused by different things, so may take some investigating and if you could check with another adapter, it should give you a better idea of what is causing the problem.
Your G750JZ notebook uses the same 230W AC adapter as some other ROG notebooks like the G751JY, G751JT, G752VY, G752VS, and maybe others, so if you know a store or someone with any of those notebooks or chargers, you may want to ask if they will let you test it.
Many ROG notebooks like the GL502VS will also use the smaller 180w adapter which will not work for the G750JZ though, so be sure to check the model carefully if it matters.
In case there is a loose connection in the AC adapter wiring try to move it in different positions to see if it makes any difference.
It's also possible there is some problem with the DC Jack in the notebook, so you might also carefully put light pressure in different directions to see if that makes any difference and check if the DC jack is 'loose' or not.
Yes, if your notebook is no longer covered under warranty, ASUS repair will charge you to fix it and you may want to contact them to see if they can provide an estimate of the cost, but if they have not checked your notebook or are not sure of the problem/solution, they may not be able to give you an accurate price until you actually send the notebook to them. The prices and policies can vary by region, so you need to check with the local ASUS repair office and/or local ASUS support to confirm the details.
Hope this makes sense, and feel free to let us know if there are still any questions.
03-10-2017 09:29 AM
Shurigan wrote:
For sure I will get in contact with Asus support, but I wanted to understand if what he said he's resonable and above all what would be the best thing to do if it is. Especially considering that, as you said, they probably will not be able to give me many info before seeing the laptop.
Shurigan wrote:
If they really ask me 600-700€ to replace the motherboard, without any guarantee after the repairment, would that be reasonable considering that it's half the price of a new comparable ROG model and very close to the full price of a good non-gaming laptop? Is that a honest price for the replacement of a motherboard? Would it be better to get it fixed somewhere else?
Thank you!