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Bad products, lousy support

KurokazePT
Level 7
Hi everyone,
I purchased a G751JY-T229H in 17th August, 2015, this laptop came with serious defects.
Such as, faulty wireless (7260 AC), SSD at 93% remaining lifetime, Battery at 98% lifetime (not charge levels, we're talking lifetime) and Rapid Storage is non-functional (new drivers doesn't work and can only switch between IDE and SATA mode).

I sent my laptop when it was on his fourth day of use, to Asus for repairing purposes since it was obviously still in his warranty period. And I had it returned without any repairs at all.

I contacted Asus, and they refuse to proceed with any further repairs.

I cannot recommend Asus to anyone. Not even to my clients.
The products come with defects and the support is lacking.
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28 REPLIES 28

joshindaphils
Level 11
Not sure how you derived those lifetime values, but you are probably assigning way too much value to those numbers...

Also search the forum, many users have had success using different drivers and setting with the wireless card. As well often the fault lies with the router and not the wireless depending on the nature of your issue (it is counter intuitive but true even if another laptop works with the router).

KurokazePT
Level 7
I have used several applications that came to the same values. HWInfo, SSDlife...
I have a laptop (a Fujitsu Siemens) that's 13 years old and still has no issues. It works with no routers in the area, mine or otherwise.

Also the laptop, considering it's newly bought it should come at 100%, worst case scenario, 99%. Not below at any of those levels.
Plus, when it came back, the SSD came at 92% when it was 93%, the battery stayed unreplaced, the wireless was switched by another with the same issue, and they "offered" a "cleaning service", which ended up making my computer heat 6ºC extra.

Corporal
Level 9
ASUS support is lousy, no doubt about it. (Sound crackling, Touchpad buttons issues unsolved for months)
KurokazePT wrote:
Such as, faulty wireless (7260 AC)

Have you tried installing the latest wireless driver? That fixed it for me at least. (You'd think the tech support updated the drivers, but don't count on it.)
KurokazePT wrote:
SSD at 93% remaining lifetime (7260 AC)

This is normal, mine has been at 92% for almost a year now.
KurokazePT wrote:
Battery at 98% lifetime

This is normal too, because li-ion batteries lose their condition ever if they are not used, just stored.

Corporal wrote:
ASUS support is lousy, no doubt about it. (Sound crackling, Touchpad buttons issues unsolved for months)
Have you tried installing the latest wireless driver? That fixed it for me at least. (You'd think the tech support updated the drivers, but don't count on it.)

By latest you mean which version in specific? Which one do you have? If that' s ok me asking.

Corporal wrote:

This is normal, mine has been at 92% for almost a year now.

Hmmm... Seriously? It would be normal for in a year space to at least change a single percent, I mean, mine went to the RMA at 93% and came back at 92%. Unless they changed it with another one that was also defective or something.

I'm somewhat at a loss in the middle of all this. It's somewhat absurd.

Also, shouldn't the Rapid Storage technology work? The SSD thing accelerating the HDD?
EDIT: Just figured it out, it was announced as a 256 GB SSD M.2 PciEx4 but it came with a Samsung SATA 3 one... I ain't even commenting on this.

Corporal
Level 9
Version V17.0.5.8 Intel WiFi Wireless LAN Driver
Haven't had any issues since.

"mine went to the RMA at 93% and came back at 92%" <- it wasn't a whole percent, it was probably at 92.6 and went down to 92.4
No worries, the SSD lifetime will surely surpass the lifetime of the laptop. It's most likely that the SSDs used are manufactured with 93% lifetime left. Mine was just the same, I don't think it's a coincidence.

Corporal wrote:
Version V17.0.5.8 Intel WiFi Wireless LAN Driver
Haven't had any issues since.


Installed the latest, then installed this one you mentioned.
Speeds keep changing around, 300mbps, 60mbps, 243mbps, never stable. Got older laptops working without issue.

I suppose I'll have to buy an external USB wifi adapter... Boy do I regret this computer... Loads of issues, and no support what so ever.

This is interesting, I just checked my 2 Samsung 850 pro the 256gb has been running my OS for a year or so. and the 1 TB several months the both show 100% lifetime left? and my Battery on this 3+ year old notebook battery shows 19.6% ware level currently 96.4% full. I have never used this battery for anything but a UPS. I never really thought about the lifetime of a SSD even the Liteonit 256 gb SSD is still running in my front counter business desktop. is showing 96% life remaining.
What kind of SSD or what are you guys doing to get this much ware on them?
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

KurokazePT
Level 7
I bought the computer, that's pretty much what I did.

I started to notice the issues with the wireless on the 3rd day of use, so I start checking for other issues. Ended up finding the SSD wear and such.

Only thing I did was a clean reinstallation of Windows 8... And added my games. All of this was into the HDD, I didnt touch the SSD expecting to use it for the Rapid Storage only, which I later on found it isn't usable since they placed a SATA3 SSD for some reason.

Before RMA, I ended up using the SSD to install Europa Universalis IV, played the game for 4-5 hours. And that's pretty much it to this very day.
I'm going to purchase the USB wireless thing tomorrow. I've given up on trying to understand what the hell is on Asus mind. According to more local forums (portuguese forums) and complaint websites, Asus doesn't even seem to fix issues with motherboards and such when PCs are still on warranty in most situations. So I don't even why they bother claiming they offer warranty around here. Either do, or don't. Just don't falsely promise it.

Oh, and did I mention the PC heats 6ºC extra playing World of Tanks after coming from the RMA? Loved that. Had CPU at 82ºC and GPU at 76ºC now it's CPU at 86ºC and GPU at 79-81ºC... Lovely. Im just hoping it wont burn the laptop.

Perhaps you can PM cl-albert he is our Customer Loylaty Asus rep in this forum, he is here in the states but perhaps he can put you in contact with a cl- in your region. I really have no idea what warranty Asus has in the rest of the world.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro