Bad displays, horizontal lines issue

[C_Geigner]

I bought a G750J last night, went through the motions of setting up and doing all the installs. And when all was done, on all black, grey, and all the shades in between and even some of the darker colors, There are very noticeable horizontal lines. I took it back this morning exchanged it out for another one, and it has the same issue. Very noticeable horizontal lines, I am about to go back again and do another exchange, so I will be on number 3 in less than 24 hours of purchase. Not a good sign, makes me wonder if they all are like this. Even with the nvidia drivers updated, it is still there even more noticeable actually. So, lets see what this next exchange will bring, I wager it will have the same problem.

[C_Geigner]

The tech guy kept saying it was driver related to the GPU in the beginning of the conversation too. Take a look at that Screen shot there... look at the character, not the background, look at the shadows on her. Pretty nasty eh?

[C_Geigner]

And when I have a ENB setting running, the lines go away, to a certain extent... I don't know, but this has placed me into some sort of demented insane state of mind now.

[zeromod]

This isn't the driver, nor is it splendid. This issue exists on the g75 (my wife and I both have it) if you run your laptop to an external source and you dont' see the lines. It's your monitor. Some of them are ok, but many are a certain version of crappy lcd displays and the reason you see it more vividly in one way is due to the saturation and lighting. You are hiding the issue but not fixing it. Get an external monitor like I did for my wife, or bite the bullet and get ready for a horrible rma process. Pro Tip: If you RMA go STRAIGHT to a customer loyalty rep to make sure Asus doesn't eff it all up on you..

[fluffydelusions]

I don't have the Bestbuy version so don't have the horizontal lines issue but that asus spledid utility did default to some very weird color option. I uninstalled it and it looked fine after that.

[C_Geigner]

I sort of regret buying this thing now. It has been nothing but a headache since turning it on.

[psingh01]

Have the same issue from the BB version. Will test it with an external display today and see. Very disappointing as other than this issue the machine has been great.

[Xbcxbc]

I, too, uninstalled the Splendid utility. The weird color change went away and I think the horizontal lines are gone, too. Black appears smooth black now on my machine. This is a G750JW-DB71.

[psingh01]

Tried with an external LCD and the issue does not occur at all on it. It only happens on the built in screen and usually just in dark areas, parts where shadows are visible.

It was happening before in other areas as well (windows 8 login screen) but that went away by removing the Splendid Utility program as others have reported.

[dstrakele]

psingh01 wrote:
Tried with an external LCD and the issue does not occur at all on it. It only happens on the built in screen...

This observation indicates the "horizontal lines on dark backgrounds" problem is most likely the LVDS cable itself or it's connection, or the laptop display. It indicates it is UNlikely to be caused by the GPU or video driver.

Note that this issue has been reported for earlier G Series laptops in the threads I referenced in my previous post. It is not model specific.

Unfortunately, this issue has been confused or combined with other video issues, making the troubleshooting difficult. Other users have applied changes (such as driver updates) and reported the issue as resolved, when the lines still appear in other locations.

[roryh86]

Valid point, but it still doesn't harm to give it a try to confirm.