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Backlit G750JZ not working!

icevn13
Level 7
Hello
My G750JZ is running on Win 8.1. And my problem is backlight of my keyboard. I'm trying to use Fn+F3 or Fn+F4, it's not working, but using Fn+F5 or F6, F9, F10, F11, F12, it's working normally. I just see small light with capslock button when i turn on or when i'm using this keyboard. I've installed ATK Package 1.0.0034.
So plz help me to solve this problem!
6,727 Views
12 REPLIES 12

GottiBoi55
Level 10
icevn13 wrote:
Hello
My G750JZ is running on Win 8.1. And my problem is backlight of my keyboard. I'm trying to use Fn+F3 or Fn+F4, it's not working, but using Fn+F5 or F6, F9, F10, F11, F12, it's working normally. I just see small light with capslock button when i turn on or when i'm using this keyboard. I've installed ATK Package 1.0.0034.
So plz help me to solve this problem!


Hi icevn13, and welcome to the Asus ROG Forum.
Do you have the latest BIOS Version 210?

GottiBoi55
Asus
G750JZ-DS71 Windows 10 Pro (x64)
Intel® Core™ i7 4700HQ (2.40GHz)
Samsung
24GB Memory DDR3 1600 MHz SDRAM
SanDisk
M.2 SSD 2x128GB in Raid 0 / WD-HGST-1TB HDD 7500-RPM
NVIDIA® GeForce® GTX 880M 4 GB GDDR5 VRAM
Second Monitor: Shar
p Aquos 32"

icevn13
Level 7
Version 210 already

icevn13 wrote:
Version 210 already

What you done before with it that lights gone?
Asus G74SX> Asus G55VW 3D> Asus G75VW 3D> Asus G750JW> Asus G750JX> Asus G750JH

icevn13
Level 7
I can't see backlit after i bought this one. I just download and install drivers from Asus support. Everything is okay without backlit.

code9523
Level 9
Dou you have serial number of laptop on firs page of bios? Is this laptop refurbished?
Asus G74SX> Asus G55VW 3D> Asus G75VW 3D> Asus G750JW> Asus G750JX> Asus G750JH

icevn13
Level 7
This is ref product, and dont have serial on first page

icevn13
Level 7
Can i fix this problem ?

code9523
Level 9
PM me with your email i'll can share you fix for it))
Asus G74SX> Asus G55VW 3D> Asus G75VW 3D> Asus G750JW> Asus G750JX> Asus G750JH

GottiBoi55
Level 10
laptop refurbished, that can be your problem.
Asus uses third party service to refurbish there laptops.
I bet the keyboard lights cable is not connected, or they broke the connection cable.
GottiBoi55
Asus
G750JZ-DS71 Windows 10 Pro (x64)
Intel® Core™ i7 4700HQ (2.40GHz)
Samsung
24GB Memory DDR3 1600 MHz SDRAM
SanDisk
M.2 SSD 2x128GB in Raid 0 / WD-HGST-1TB HDD 7500-RPM
NVIDIA® GeForce® GTX 880M 4 GB GDDR5 VRAM
Second Monitor: Shar
p Aquos 32"