ASUS ROG G750JX won't boot

[bugz3112]

I've had the laptop for about a month now with no Problems and I'm completely loving it until when I woke up this morning and tried to turn it on,
So, I pressed the power button and after around a min it was still a black screen then I got a little worried and pressed the power button again as to restart. After rebooting multiple times, I'm still getting a black screen without even the ROG logo showing up, only the LED keyboard and battery lights were on. I tried starting without the battery and still no luck. I also noticed that the ROG logo at the back that used to light up whenever the laptop is turned on was not on.

Does this problem occur often on the same type of laptop?
Should I send it back for repairs already?
Or can you guys tell me some troubleshooting/fixing methods here?

Edit: I forgot to mention that there's no drive activity either.

[kangaroosonthem]

I am havig the same problem as described by Kolya.

Please tell me how to resolve this terrible situation. Thanks

[gnoma]

Folks, this is a hardware problem on ASUS manufacturing end.

I personally have experienced this same issue and have sent the laptop to ASUS with an RMA, they fixed it but this morning it came back again and I decided I can't take it any longer so I started looking on the net and found many other people are having the same exact problem.

We should ask to see if we can get a replacement (hopefully of a different g75xxx generation) because this g750jm generation contains a hardware problem.

The first time I had this issue I was already able to identify where the problem might be. In my opinion is the HDD controller (hard disk).

Try the following to see if you are able to experience the same:

Remove all your HDs from your g750 unit and power up the system. It will ALWAYS boot into the Bios. Put the HDs back and you will get a black screen ALWAYS regardless of how you change the SATA controller to IDE, AHCI or RAID.

Can anyone here please help me (or all of us in this predicament) find a way to get ASUS to give us a different g750xx or g75xxx generation? It's pretty evident at this point that this is a manufacturing problem and no matter how many replacement you might get it will always come back at some point.

Btw, my system is the g750jm with the Intel 4710HQ CPU and when I sent it to ASUS they replaced the modernized only. The system worked for about a month only and now I got this problem again.

Please help!!
Thank you

[deanosbeano]

I had a brand new G750JW delivered this afternoon and guess what, yep. Wont even switch on, no drive light or noise coming from the drive and a blank screen

[hmscott]

deanosbeano wrote:
I had a brand new G750JW delivered this afternoon and guess what, yep. Wont even switch on, no drive light or noise coming from the drive and a blank screen

deanosbeano, that's a DOA laptop, return it for another one, you can't fix that yourself - unless it isn't charged well enough - if after charging for a couple of hours and it still won't power up, report it DOA to the seller and request a replacement.

https://rog.asus.com/forum/showthread.php?60181-G750JM-Not-powering-up!&p=492222&viewfull=1#post4922...

[delfrogo]

For the record, I too am having this black/blank screen on boot problem on my Asus G750 JW.

For the last 2 months I've been getting this problem randomly. I've submitted an official compliant via the members website on Asus. I doubt anything will come of it.

If I had to speculate when this problem occurred the most, it would be when my laptop was on the floor connected to my TV via HDMI. I tend to watch movies a lot that way. I have a wooden floor and a low area rug. I shut down the laptop when i'm finished, leaving everything plugged in. The next day when i try to boot I have a blank screen. Although, this problem does not occur like this 100% of the time. it's really random.

My fixes have been:

-Hold down the power button for more than 5 secs.
-Remove battery and hold power button down for 5 secs
-unplug power cable and battery and hold down power
-Mess with fn - f7 and f8
-gently tap on the side of the screen
-hold the laptop upside down and powering it up
-blowing compressed air through the fans.

Sometimes doing all the above actually never worked and just coming back hours later the dang laptop would end up working on its own.

My laptop is not over heating and i'm all stock speeds on GPU & CPU. Using Speccy and not gaming: Avg CPU temp is 42 C and GPU 41 C.

[hmscott]

delfrogo wrote:
For the record, I too am having this black/blank screen on boot problem on my Asus G750 JW.
For the last 2 months I've been getting this problem randomly. I've submitted an official compliant via the members website on Asus. I doubt anything will come of it.
If I had to speculate when this problem occurred the most, it would be when my laptop was on the floor connected to my TV via HDMI. I tend to watch movies a lot that way. I have a wooden floor and a low area rug. I shut down the laptop when i'm finished, leaving everything plugged in. The next day when i try to boot I have a blank screen. Although, this problem does not occur like this 100% of the time. it's really random.
My fixes have been:
-Hold down the power button for more than 5 secs.
-Remove battery and hold power button down for 5 secs
-unplug power cable and battery and hold down power
-Mess with fn - f7 and f8
-gently tap on the side of the screen
-hold the laptop upside down and powering it up
-blowing compressed air through the fans.
Sometimes doing all the above actually never worked and just coming back hours later the dang laptop would end up working on its own.
My laptop is not over heating and i'm all stock speeds on GPU & CPU. Using Speccy and not gaming: Avg CPU temp is 42 C and GPU 41 C.

deanosbeano, there have been reports that turning off hibernation / hybrid boot fixes this black screen problem.

From an Administrator (Ran As) cmd window:

powercfg /hibernate off

And reboot, that will stop hybrid shutdown and delete the hiberfil.sys file from your C drive - that was taking up space, the same size as your RAM.

I also disable pagefile by setting it to 0.

Please let us know if that works for you 🙂

[gazzacbr]

hi,
@delfrogo: have you disabled windows fast startup?
http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

[delfrogo]

hmscott wrote:
deanosbeano, there have been reports that turning off hibernation / hybrid boot fixes this black screen problem.

From an Administrator (Ran As) cmd window:

powercfg /hibernate off

And reboot, that will stop hybrid shutdown and delete the hiberfil.sys file from your C drive - that was taking up space, the same size as your RAM.

I also disable pagefile by setting it to 0.

Please let us know if that works for you 🙂

I powered my laptop down last night and it didn't power on today. I'll give that a try when I get home in the morning if it ever turns on.

I'm afraid of powering my computer down. Hopefully that fix works!!! I'll report back.

gazzacbr wrote:
hi,
@delfrogo: have you disabled windows fast startup?
http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

I'm assuming that's the same thing "hmscott" asked me to do. I'll give it a try. Thanks for your feedback.


Hopefully it's not a bad Bios chip. I think I'm out of warranty. I bought it in October 2013.




Update 1: 4/17/15. Thank you hmscott. I entered the command to disable hibernate. I shutdown and it started back up without a problem. I'll keep updating this post in a few weeks to see if the issue comes back. I hope this helps anyone out there.

Gazzacbr, entering the command hmscott gave me disabled fast boot apparently as well as hybernate. I didn't have the options to disable according to that guide you sent me. But thanks for your reply!