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Asus ROG 551 JM videos issue

kinanmarei
Level 7
Hey guys iam new here. I had this laptop since 2 years now and now running Windows 10. Everything is updated on my PC including BIOS 205. Now the problem i have been facing lately is that any video i play keeps on freezing randomly and playing. I have tried all softwares and get the same issue. I have the latest Nvidea driver and i tried playing it while on highe performance, disconnected the battery and i still get the issue. Iam running out of clues, my laptop has 16 Gb ram and gtx 860 graphics.

Help?!

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4 REPLIES 4

kinanmarei
Level 7
Anyone?

Sent from my G8142 using Tapatalk

kinanmarei
Level 7
Hey guys iam new here. I had this laptop since 2 years now and now running Windows 10. Everything is updated on my PC including BIOS 205. Now the problem i have been facing lately is that any video i play keeps on freezing randomly and playing. I have tried all softwares and get the same issue. I have the latest Nvidea driver and i tried playing it while on highe performance, disconnected the battery and i still get the issue. Iam running out of clues, my laptop has 16 Gb ram and gtx 860 graphics.

Help?!

Sent from my G8142 using Tapatalk

Falcon2_ROG
Customer Service Agent
kinanmarei wrote:
Hey guys iam new here. I had this laptop since 2 years now and now running Windows 10. Everything is updated on my PC including BIOS 205. Now the problem i have been facing lately is that any video i play keeps on freezing randomly and playing. I have tried all softwares and get the same issue. I have the latest Nvidea driver and i tried playing it while on highe performance, disconnected the battery and i still get the issue. Iam running out of clues, my laptop has 16 Gb ram and gtx 860 graphics.

Help?!

Sent from my G8142 using Tapatalk


Hi, have you tried to restore the system?

Julskey
Level 10
Any kind pf video is freezing? Have you installed codec packs? Video from dvd drive the same?*