04-10-2012
08:31 AM
- last edited on
03-06-2024
09:21 PM
by
ROGBot
04-10-2012 08:35 AM
lilysintrigue wrote:
So I have a quick question, I'm on my second RMA with my laptop for the same thing, and just sent it off to be repaired again. My question is if I get my g73sw back again and I'm having the same issue, and have to send it back again for another RMA... What does ASUS do, I mean technically this would fall under the lemon law right, same issue sent in 3 times and not been able to fix it. Has anyone had this happen to them, and if so what happened, just curious as to how Asus handle this type of thing?
Thanks!
04-10-2012 08:42 AM
RobinJack wrote:
Lemon Law has been implemented in Singapore to protect consumers
04-10-2012 09:51 AM
lilysintrigue wrote:
Okay, I'm in the USA was just curious if anyone has had any experience with having 3 rma's and if Asus actually replaces faulty or laptops that can't be fixed?
04-10-2012 10:01 AM
BrodyBoy wrote:
No, I don't think they do. (Nor is it clear that lemon laws apply to everything, like consumer electronics.)
What is the problem you have sent it in for?
04-10-2012 10:18 AM
lilysintrigue wrote:
I know there are lemon laws for computers, I have read about them, but just curious as to if anyone has had an experience like mine.
.. been going through this for awhile ...
04-10-2012 10:24 AM
BrodyBoy wrote:
You should research whether something like that applies in your state. Most lemon laws are specifically limited to cars and, sometimes, a few other very big-ticket purchases.
Definitely sounds frustrating. 😞 If they didn't do it already, I suspect they will replace the GPU, or the whole M/B (if the GPU isn't swappable on your model).
Try to make your description of the actual behavior as succinct & clear as possible, i.e., report the actual error message and its frequency. Don't confuse the issue with a lot of background and context that might make them skim over it and think you may just have a messed-up software installation.
04-10-2012 12:40 PM