Actually, here's the thing.
I got it replaced around last week; however, my first purchase of the G750 was two weeks ago. On the receipt, it stated that I can return or exchange any item within 14 days of "original purchase". So, I thought this meant that I can only return/exchange the same item within 14 days from my first purchase of the notebook.
Apparently, this is not so. If I exchange the notebook today, it'll extend the 14 days return/exchange policy. Pretty nice, so I stopped by and the tech was actually very rude. Handled my notebook roughly, literally threw a pen that wasn't working in the air and landed on one of the computers he was building, and just had very bad manners.
He went to go bring the new notebook for replacement, and we opened it together for any problems. Again, he was very rough with the new notebook. But, everything looked good. Before he ringed me out, I asked him if I have the option to return the notebook for full refund. He said I couldn't because the notebook wasn't apparently "defective". Bewildered, I asked him what that was supposed to mean, and he told me that if it gets sent back to Asus, they would immediately send it back to TigerDirect and tell them to sell the notebook without fixing it.
That sucks, but that's not my problem because none of that was mentioned in the receipt and I am only abiding by TigerDirect's policy. Not Asus'.
He brought the store manager over, and he told us it was fine for return. But then, he told the tech to charge me a 15% restocking fee. Now, two weeks ago, I called TigerDirect (not the retail store) and one of the agents has told me that, "if it's a defective product, you will not be assessed a 15% restocking fee. You would only be charged that fee if you were just returning an item because you didn't like it or just for no reason". I told the store manager this, and he told the tech that the restocking fee can be waivered.
So, I am thankful for the store manager for giving me this refund. But, I still have mixed feelings about TigerDirect. If I hadn't stopped him and told him about waivering the restocking fee, $200+ would've came out of my pocket. And, that tech.. just wow lol.
I actually bought a 15' MacBook Pro about two months ago. Think I'll play around with this machine for a bit longer. I only bought the Asus G750 so I can game because my MacBook tends to reach above 95C under load. I'll consider buying a JZ model sometime later this year.
Thanks for all your help guys! Wonderful forums with no bias and drama. See you!
