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Asus G750JM is a nightmare

Asus-G750
Level 7
Good day everyone,

I have to admit that buying this laptop was a huge mistake.

To begin with, its screen is the BIGGEST crap I have ever seen. While sitting half a meter away from the screen I can still see single pixels, and god, the vertical lines are killing me.

I never thought that after buying a laptop that expensive something like this could happen. I went to a shop to compare the screen with other laptops, and it was the worst one I saw. Laptops which were half the price of Asus G750 had much better screens. The only one which had a screen this bad was a really cheap laptop ($240) with ubuntu on it...

Secondly, the hiss in the headphones jack is unacceptable. Really. Screen and headphones are the two things you use all the time. The screen makes you dizzy, and headphones hiss gives you a headache. How come you people keep on saying it's a great laptop? Buying it was a huge mistake.

And it is NOT silent. One of the ventilators keeps on working all the time, even if I don't do a thing (CPU at 0-1%). In addition to that I often get a high pitch noise from one of the components (Windows 8.1, newest drivers).

To people considering buying it - PLEASE THINK TWICE. I know it looks great, has great specs, but there are so many problems with it. Screen and sound card are a nightmare, and you use both all the time. To people saying to use USB headphones and external screen - well I didn't pay that much for the laptop to do that.

Ugh. I hope the shop will accept me returning it. Just a huge disappointment. I'll never buy asus again.
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36 REPLIES 36

A higher screen resolution will result in more power being drawn from the GPU so the new GX laptop is NOT a good purchase for gaming. It uses the 860m card and a very high resolution that equals very bad gaming experience. The new GX will be nice to show off but as for gaming you may have to wait a few years before 4k gaming comes to the laptop.

The retna display shows finger prints quite easily while the G750 display does not so if you want a screen that has a lot of prints then go that route.

The sound on the laptop is not going to be as good as sound from a sound card that's just common sense, so that hissing sound you hear could be from a bad wire on the headphones, something is bad on the board, or you have cheap headphones.

I have the JM series and do see the pixels on the screen but it's not that noticeable to me so I am not complaining about it. Plus this screen is meant to keep the glare off, most of the other screens out there have problems keeping the glare off so they may have a better picture but once the light hits it you will see a nice glare.

Overall it's a give and take situation, the G750 is one of the top laptops out there but also has it's flaws its what you're willing to give up to get what you want in the long run.
Intel I7 950, MSI Radeon 290x, Corsair Dominator GT 12GB 2000mhz, 256GB Samsung pro, 2TB WD Black, Danger Den Custom Case, Liquid Cooled

For what it's worth, while the G750 [JX] is not perfect, I've had mine for nearly 1 year and have had a great experience running Windows 7 (never tried 8 on it).

The screen is great. No problems. Have the color calibrated profile installed thanks to a fellow owner on here.

I run drivers direct from Nvidia, fully up to date at the moment. CPU is oc and undervolted. GPU is oc with stock voltage.

I run most games in 1080/60 with the right settings. It emulates most Wii games via Dolphin in 900-1080p.

If I'm not gaming on the computer, I'm constantly churning out video after video for a large YouTube channel I manage.

Overall, I've driven this laptop hard, and it has yet to show the slightest bit of wear.

Happy customer.
ASUS G750JX-TB71

  • CPU: i7-4700HQ @ 2.40 GHz.
  • Graphics: GeForce GTX 770M 3 GB GDDR5 RAM
  • Screen: 17.3' Full HD Matte Screen @ 100Hz
  • Memory: 16GB DDR3 1600 MHz. RAM 2x8
  • Storage: 500GB SSD 850 EVO + 750GB HDD @ 7200rpm
  • OS: Windows 7 HP (x64)
  • TC: IC Diamond Thermal Compound - CPU + GPU

KoolASUS wrote:

There have been many threads about this, some people say "I see it", some other say "I don't", other say "RMA it". Let's not begin all this again.
personally, I think 100% of the G750 have this, that Asus never cared to acknowledge nor fix it, .



Asus never cared to acknowledge nor fix it


Ok seems like im getting refund and buying something else.
its not like i have enormous sense of self importance, its just that im importanter than most

broadleaf wrote:

Asus never cared to acknowledge nor fix it


Ok seems like im getting refund and buying something else.



this is the case with all their rog not-books from this year and last. Piss poor support and a chat module filled with peoplw who may or may not even own their own pc...

Gericop
Level 7
Honestly, I don't know what's your problem with the screen. I even had the thought that your screen might not be in FHD as you maybe didn't install drivers nor set the resolution to 1920x1080. I just checked from 0.5m and there is no "pixels visible" problem or whatsoever (I have 100%+ eyesight). I think you just saw some hi-res screens and expected that yours would be the same, so now you're disappointed. Note that the availability of your desired panel type and resolution in gaming laptops is less-than-little to none. Also note that IPS panels are way more expensive (and consume more power) than the TN ones used in most of these rigs, so not many of us would buy it if it was even more expensive but build a custom PC.

Gericop wrote:
I think you just saw some hi-res screens and expected that yours would be the same, so now you're disappointed.


Yes I did, and yes I do see one right now (had to go back to my PC with external screen). In addition to that, the HTC One that I use has 468ppi and I look at it every day, it's beautiful, although I do understand that pixel density of this sort is not available in laptops as there is no such need; however, I really never ever in my life expected that G750, such an expensive, new laptop in 2014 could come with just 127ppi. It's ridiculous.


Gericop wrote:
Note that the availability of your desired panel type and resolution in gaming laptops is less-than-little to none. Also note that IPS panels are way more expensive (and consume more power) than the TN ones used in most of these rigs, so not many of us would buy it if it was even more expensive but build a custom PC.


If it was true then asus wouldn't be starting to advertise the GX500 - new gaming laptop with 4k display (280PPI). Frankly, 280ppi is probably most likely more than enough for a laptop (not even macbook pro has such a huge resolution), but 127 is just way too little.

My best guess would be that G750 has low ppi because Asus managed to put their hands on those screens as they must've been really cheap (no one would ever want to use them in near future as higher ppi is a standard in most notebooks already). Some company wanted to get rid of them, offered good price, and BOOM, we've got crappy ppi. Asus must've saved big money on this.

BTW, here's a link to Asus GX500 --> http://rog.asus.com/324762014/g-series-gaming-laptops/gx500-meet-the-coolest-ultra-thin-15-6-gaming-...

I can bet that the next "G750" will have 4K display and then everyone will say how amazing it is, and plenty of Asus' clients will switch to it and they will all buy the new laptop etc. Sorry, but I just can't agree to being treated like this.

The GX500 is not available yet. You cannot compare two products released or will be released with a year (or more) difference. I can announce a notebook with 20 times the performance and everything you can get now, but it won't be released until like 2018.
Anyways, playing in full HD on this laptop is perfect, but you won't play any newer game with nearly 60 FPS or more on a 4K display with that 860M they put in the GX500, so you'll have to change the games' resolution to 1920x1080 (or something similar) to get decent FPS, thus you're back at square one, unless you want to play multiplayer games at 25-30 FPS which is unacceptable for any above-average gamers.

Maxter
Level 9
Obviously not a gamer... A true gamer is happy with this laptop and will modify as needed to optimize looks, sound, and performance, and if there REALLY is a hardware issue, will exchange it. Such a negative person you are... I'm the guy that started with the G1S (1st generation ROG) and has seen the changes through the years into the G750.
BTW, retina display has a resolution that is greater what your eyes can physically and physiologically respond to. You are paying for a higher resolution which you cannot perceive... gg

Does anyone know when will the new version be coming out? Do they come out yearly or there are no regularities?

It appears that it's asus' new trend to put 4K displays in their laptops, so the next version will probably have decent resolution too. If they manage to fix the screen issue and sound card problem then it would actually seem like a good laptop due to the cooling system combined with laptop's thickness which allows unobstructed flow of air.

Maxter
Level 9
Asus-G750, you obviously don't understand how resolution works... a 4K resolution on the G750 would look the same to your eyes as a 1080 (and even a 720 if you are 2-3 feet away from the screen).
Here http://www.kybervision.com/Blog/files/AppleRetinaDisplay.html
The first section of this link is a good reference. It explains mathematically your visual resolution and, since you mentioned the retina display earlier, it also compares our visual real-time resolution to the retina display from Apple. Therefore, better resolution doesn't mean better display. I think your issue with these laptops is the display "type" rather than the resolution.
In terms of the sound card problems, update to the latest driver.