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Asus G550JK laptop: Windows 8.1 black screen issue.

pixelord
Level 7
Hi,

I just bought a Asus G550JK laptop which came with a windows 8.1 OS.
Laptop configuration is as follows:

Processor: Core i7-4700HQ
RAM: 16 GB
Graphics Card: Nvidia GTX 850M, 4 GB Memory.
HDD: 1 TB

After I got the laptop delivered, I updated windows 8.1 with latest updates and installed the latest Nvidia driver (344.60 I think). But the screen started to go black after those updates. I was not sure, which was responsible for the issue, the windows update or the Nvidia driver!

I searched in the net and found lots opinion but still wasn't sure about the root cause. Tried to disable the Intel graphics but it didn't help.

After that I reset my windows and the issue was gone. and then I re-installed latest nvidia driver, it was working fine. Then I started to install the windows, one after another. suddenly the issue re-appeared.

After I log in to windows it shows no issue. But as soon as I go full screen with the applications, the black screen issue kicked back again. I am quite confused with the issue and not sure how to solve it.

Any help would highly appreciated.

Thanks!
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14 REPLIES 14

Arsen
Level 7
Pixelord, do you have any news?

Sorkary
Level 7
Pixelord, could you give me any update about your situation please? I do have the same problem with the same laptop and my retailer had to send the laptop to Asus and I am already assuming the worst things. I mean they said I might have to wait 1 month for an awnser so if you know what is the problem beforehand and tell about it I would apprecciate a lot.

Sorkary wrote:
Pixelord, could you give me any update about your situation please? I do have the same problem with the same laptop and my retailer had to send the laptop to Asus and I am already assuming the worst things. I mean they said I might have to wait 1 month for an awnser so if you know what is the problem beforehand and tell about it I would apprecciate a lot.


Any news?

SuddenD
Level 7
I would also appriciate if you'd update on this subject. I've had my G550JK for 5 months, working just fine then one day the screen suddenly starts turning black once whenever I start a program/app/whatever (exactly the same problem as you described). Screen works again if you turn the PC off or put it in sleep mode (only if you alt f4 your way back to the desktop, otherwise black screen comes on right after logging in). After which I can reach the start screen where I log onto my user and even the desktop, but as soon as I start any program (chrome/word etc) the black screen returns. Everything runs in the background, and I can change screen light from keyboard etc. It's very annoying and I've tried about everything including but not limited to:
* Uninstalling all recent drivers.
* Manually uninstalling nvidia-drivers.
* Uninstalling recent windows updates.
* Resetting PC to former state (2 months back when everything worked perfectly) and disabeling auto-updates.
* Reboot system.

I suspect it has something to do with some windows update, but can figure out which one or why it remains even after rebooting the whole system.

Warranty still apply but I am reluctant to send my PC away because I need it for my studies/work.

Mitchilled
Level 7
Any news? I have the same issue, it's incredibly frustrating