ASUS accidiental damage warranty mailing address error

[xxTAKIxx]

purchased a new G74SX a little over a month ago, sent out the ASUS Accidental Damage Warranty (ADW) registration card a little over 2 weeks ago.

last week, that very letter was returned due to unknown address. i doubled check the address and to make sure i made no mistake on the envelope.

emailed aps_support@asus.com regarding this issue since last Thursday, but hasn't gotten a reply yet.

did anyone experience the same problem when sending in their ADW?

Thanks.

[JRd1st]

Par for the course with Ay-soos.

You must have used an electron microscope and neutrino pen to fill out the s/n slot on that card.

[xeromist]

TAKI, did you get the address from this page?
http://completewarranty.asus.com/Content/US/WarrantyActivation/warrantyactivation_index.aspx?type=Co...

JRd1st wrote:
Par for the course with Ay-soos.

You must have used an electron microscope and neutrino pen to fill out the s/n slot on that card.

Unknown address means it was returned by the USPS before it was delivered. Awesome that you took the opportunity to bag on ASUS when it wasn't even involved. I'll grant that ASUS screws up from time to time but the constant negativity just makes this forum an unhappy place to be.

[JRd1st]

It's not the screwing up that makes me negative, anyone can make mistakes, it's the refusal to acknowledge or remedy the screwups.

I'm a cynic, what can I tell you.

BTW, did you see the size of the space they expect you to write your S/N in on that warranty registry card? Something else to be cynical about.

[Boosted_R]

JRd1st wrote:
It's not the screwing up that makes me negative, anyone can make mistakes, it's the refusal to acknowledge or remedy the screwups.

I'm a cynic, what can I tell you.

BTW, did you see the size of the space they expect you to write your S/N in on that warranty registry card? Something else to be cynical about.

Strange, my ADW card had the S/N sticker on it....... printed the stuff online and sent it with the ADW card blank.... took like 2 months though for future reference ( From canada, standard letter mail)

......I would just send it in again

[chrsplmr]

JRd1st, bad day?

X...agreed.

In my humble opinion...the best way is...here is the problem..here is the solution.
Blame? Fault? Who Cares....resolve...move on....and U 2 lead the pack in helping...
GLOBALstress..........hey HQ--how 'bout a round on the house...hahahahhahahaha...I love this bar.c.

[AQUASTEVAE]

i read in one of the reviews on amazon, that you get an extra year of the accidental warranty if you send in that card, is this true?

[Boosted_R]

sadly I don't think they will make good on anything..... they already got our money and that seems to be the only thing that counts. Better Bios for sure with options atleast

AQUASTEVAE wrote:
i read in one of the reviews on amazon, that you get an extra year of the accidental warranty if you send in that card, is this true?

Don't think so, bought mine from amazon.ca and its 1 year after you send in the card.... maybe USA is different

[JRd1st]

chrsplmr wrote:



In my humble opinion...the best way is...here is the problem..here is the sulution.

Ok, chrs. Here is the problem; G-series, especially G74 owners see what they perceive as widespread problems, manufacturing/design defects if you will, and nothing is happenning, plus no one at the manufacturer or support is saying anything. We also feel that no one that matters is listening.

How does one get a solution?

In my humble opinion, the company needs a liaison that communicates between us and the people that can get us results. Asus needs to blast a hole in "the Great Wall" and start communicating with the outside world; its' customers.

-JR

[X-ROG]

JRd1st wrote:
Ok, chrs. Here is the problem; G-series, especially G74 owners see what they perceive as widespread problems, manufacturing/design defects if you will, and nothing is happenning, plus no one at the manufacturer or support is saying anything. We also feel that no one that matters is listening.

How does one get a solution?

In my humble opinion, the company needs a liaison that communicates between us and the people that can get us results. Asus needs to blast a hole in "the Great Wall" and start communicating with the outside world; its' customers.

-JR

What can I say? I'm sorry I don't know what the North American team did to feedback reoccuring issues beforehand, but I'm sure they did as well. I'm not up to speed on the situation myself so I can't comment in confidence. I don't know what issues you speak of and even if/how they can be fixed.

We're trying to make that liaison. I can talk directly to G-series product managers here in HQ and I am trying to spend as much time here as I can to learn.

Btw: The Great Wall is in China. Taiwan is a different country (we have democracy for starters LOL) 😉