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Asus 750JW - poor screen, advise?

Paul75
Level 7
Hi Guys

I just received my 750JW - great looking laptop I must admit. One problem I have with it though is the screen appears to have faint vertical lines evenly every 15 pixels. If I take a photo and zoom in I can see RGB/RGB/RGB/RGB/RGB then a join - I'm pretty sure it's not dead pixels. Anyway, when looking at the screen I can see it and I find it very distracting.

The thing is Asus want me to send it back so they can look at it but if the screens are just poor quality then I want to return it as I don't want to wait 2+ weeks to find I end up with another exactly the same because it's just a poor choice of screen. I don't believe it's actually faulty becausse I can't see dead pixels but I can't believe either that Asus would choose such a screen.

It's running 208 firmware, 331 nvidia drivers 1920x1080 resolution. Windows 8 and upgraded to 8.1 (same problem).

The problem is not overly obvious but when compared to my 3 year old laptop it's replacing it's poor quality.

Please help
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17 REPLIES 17

skepar
Level 7
Return it while you can and pick another vendor !
Just dont bother show them that you respect your hard earned money.

Paul75
Level 7
Thanks Skepar - was your screen the same? Am I the only one?

Yes it is the same unfortunately 😞

Paul75 wrote:
Thanks Skepar - was your screen the same? Am I the only one?


Yes it is the same unfortunately :(. On AUO display

Prostar_Compute
Level 9
It's not a model wide defect. Asus uses quality screens on the ROG series. If you like the laptop, I suggest having it sent in for repair, as it may have looked fine to your reseller's production team before it went out; sometimes things happen during transit that is out of their control.

Alternatively, you could request a replacement system, if your faith has been shaken.

We customize Asus, MSI, and Clevo laptops!

Paul75
Level 7
Repair? I've only had it for a few days - surely I should return the whole unit for replacement? From what you are saying this isn't normal so I'll have to send it back 😞

MrRuckus
Level 10
Is it on anything displayed or just on Grid like backgrounds?

With the matte display, I have seen where on some lines that are of a grey color, can flicker and what not. People have reported that changing the refresh rate to 100Hz (you have to make a "custom resolution" in the Nvidia display control panel) will eliminate the problem.

If its occuring all the time on any background, I would say its defective. I went from a G74 with Glossy back to this G750 and the difference is minimal, basically one is just Matte and the other is Glossy. To me, Asus got it pretty close to almost the same quality in the screens. You can see a comparison here:
http://rog.asus.com/forum/showthread.php?39873-G74Sx-Glossy-Display-vs-G750JH-Matte-You-decide.&coun...

If you were within the first 30 days, I would be tempted to get it replaced at the reseller which should limit the delay in a replacement. Goodluck!
(ROG has simply become too expensive compared to the competition with same specs... 😞 )
MSI GE75 Raider 10SGS - i7 10750H - RTX 2080 Super - 32GB Ram - 1TB WD NVMe - 2TB 960 EVO - 300Hz 17inch Display
RETIRED: ALIENWARE R17 R5 - i7 8750H - GTX 1070 @ 1.9Ghz - 16GB DDR4 - NVMe 970 EVO 1TB - SSD 960 EVO 1TB
SOLD: ASUS G703VI-XH74K, RETIRED: ASUS G752VY-DH72, RETIRED: ASUS G750JH DB71 , RETIRED:ASUS G74Sx DH72

oh and I don't get a choice to increase it to 100Hz, it's only got one and that's 60Hz

Paul75
Level 7
Thanks for the detailed response MrRuckus. The problem is really faint, "almost" not worth bothering about but it annoys me to see because I bought it to do photography on. It's not a grid, it's vertical only - on a white screen I get vertical grey lines every 15 pixels which when I look at it causes the screen to appear non-uniform which is quite distracting. On other coloured backgrounds I see other similar effects.

Like I said though, I don't think it's actually broken, just manufactured to a poor level if you get what I mean, like the columns are manufactured in 15 pixel columns and stuck together with a bit of a gap which causes the vertical lines.

oh and I don't get a choice to increase it to 100Hz, it's only got one and that's 60Hz

So I'm going to send it back *sigh* and see if the replacement is any better