ANOTHER Keyboard Backlight issue

[Retired]

Hi everyone,

I've searched and read extensively through threads to find a solution to this, but I've come up fruitless so I'm starting another thread in hopes of some non-RMA help.

I have a G53sx laptop that is only a couple months old. A few weeks ago I accidentally broke the dc/in port; the small pin broke off inside of the plug. I had to set up an RMA and ASUS replaced the motherboard and the a/c adaptor and returned my computer today. However... now my keyboard lights don't work.

Here are the symptoms:

1. Lights do not flash at all following startup of the laptop.
2. "All Lights On" button (and the other top buttons) light up and work just fine.
3. I've tried the FN+4/3 buttons multiple times, nothing happens (no graphic on the display either)... I wish it was that simple 😞
4. All other FN hotkeys work (screen brightness, volume, etc).
5. I've tried the ATK uninstall/reinstall (since all FN keys work.. I assume it's not an issue with this).
6. I've removed the keyboard and checked out the plug. The ribbon is installed with the golden orange side faceup.
7. I've seen the fix for the G73 series but have not tried it as I am not sure if it's applicable to the G53s (I assumed it wasn't).
8. Everything else seems to be working normally.

Please help out if you can; I was lucky to have a certified Asus repair shop 30 minutes from my house (where it was repaired), but unfortunately I'm moving 6 hours away tomorrow AM so that option is mostly out of the question.

Thanks!

[JRd1st]

They probably either installed the kb cable backrards, or forgot it altogether. You need to either open it to fix it (recommended) or send it in again.

[Verruckt]

You using a G53?
If the problem is the cable maybe I can take some pics to help you to fix it by yourself, easiest thing ever.

[Verruckt]

Nvm my last post.
Watch this video and pay attention to 2:30, the backlight cable is the gold one, try flipping it upside down or taking it off and put it on again.
http://www.youtube.com/watch?v=rklOixPa_ns

[Retired]

Thanks for the replies guys.

I've removed my keyboard and taken a photo of the ribbons. This is how they are installed right now, I have not removed any of them. The backlit cable is the golden colored one and from what I've read it seems like it is installed correctly?

http://img.photobucket.com/albums/v34/Judd97/P1030575.jpg

Thanks again for the advice 🙂

[Verruckt]

Well I think so, take a closer pic.
Here's a pic of how mine is:






The golden stripes must be facing up btw.
And another thing, the backlight cable is kinda an annoying cable to make it work, you gotta fit it 100% in the connector and also close the white socket to make it work.

[JRd1st]

I don't have this notebook, but aren't pull tabs supposed to face up? Isn't that thing a pull tab to make it easier to remove?

[Verruckt]

JRd1st wrote:
I don't have this notebook, but aren't pull tabs supposed to face up? Isn't that thing a pull tab to make it easier to remove?

Correct, I also thought about that the first time I opened this notebook and didn't pay attention to what side faces up and when I re-assembled it I left the pull tabs facing up, but it doesn't work, only works with the pull tabs facing down and the golden orange stripes facing up.

[Retired]

I will take a more detailed photo and post it up tomorrow; I've had to drive 8 hours to a new job site today and didn't have time 😞

It seems to me like it's plugged in properly, but I'm not sure as I've never had to mess with anything like this before. Thanks again for the help!