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X13 Problems

primeape
Level 7

I bought ROG Flow X13 GV301RE (2022 version) on Augustus 23
AMD Ryzen 7 6800 HS
NVIDIA GeForce RTX 3050 Ti
BIOS (327), NVIDIA (31.0.15.1640), AMD (31.0.12028.2002)
other drivers and Windows using the latest update

This month, my notebook experienced several problems:
1. It gets laggy occasionally when I'm using it, and sometimes it turns off itself  in every condition
   - light work (reading pdf, browsing) or heavy work (playing games)
   - on battery or plugged in
   - even in performance/turbo mode
   I could tackle this problem by restarting/turning it off and on several times. But it still occurs 
2. Today (December 8, 2023), when I plugged the charger (battery 20%), the battery suddenly turned 0% and couldn't be charged at all (stayed 0%).
I tried to restart, turn it on/off, hard reset, and follow some instructions here/official ASUS webpage. Nothing works.

Can somebody help me?

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1 REPLY 1

EvilGunslinger
Level 7

I faced the lag and turning off issue too, Just used the DIY stand that came with the box for elevation to increase circulation and that fixed it so far. 
I suggest you try something similar.