Few days ago, I was turning on my laptop and it wouldn't turn on even with the adapter plugged in, on ASUS website I found this solution which is the Hard Rest, and it worked. Yesterday when I turn on the laptop, I notes that the battery is not charging, it stuck on 8% and it is empty because if I unplug the adapter cable it will turn off immediately.
I'm using the original adapter from Asus, and I did all the possible solution.
Fix 1: Check For Hardware Issues on My Asus app.
Fix 2: Check The Battery n My Asus app, no issue defected.
Fix 3: Check The AC Adapter on My Asus app, it detects a problem with it.
Fix 4: Update The Device Driver.
Fix 5: Power Cycle Your Asus Laptop with Hard Reset.
Fix 6: Run The Power Trouble shooter.
Fix 7: Run SFC Scan.
Fix 8: Reset The BIOS.
Fix 9: Reset windows.
I tried different adapter but with the same issue.
Unfortunately, the problem is not solved, I bought it on 22-Nov-2022 and I'm really disappointed with this laptop, I was using surface pro for years and I had no issue with it, specially I’m not using this device with heavy usage, only office and browsing, I got it because it looks cool. 😞
Any ideas how to fix this issue?
I have exactly the same problem - hard reset totally messed up the computer. Now it's perma at 15% and if I unplug it it switches straight off. I also tried everything. Any answers from Asus support from your side?
They told me to send it to the service center in my city, so I did on 1-10-2023 and until now I didn't receive it.
This is the last update from the service center:
Thanks for the quick response! I will get in touch with them then - I only got mine end of March this year but have moved since and don't have the receipt =/ Will try to get it serviced then. Thanks for the info, hope you get it back and in the best of conditions soon!
I registered mine on asus website when I purchased it, so they didn't aske for the receipt, the warranty period will be in their system.
I got mine on Dec 2022, so i thought its only the 2022 model issue.
Finally, a few days ago I received it after 27 days in the Asus service center, and they changed the battery.
Now I have another issue which is:
The first time that I turned it on after I received it didn't boot, only the black screen, the fan was on, and the keyboard light was on too.
So I held the power button to turn it off, then pressed it again and it worked. I did all Windows updates and all Armoury Crate updates too.
It worked for one day then the same issue happened again, so every time I had to turn it off then turn it back on again.
Now it's not working at all, I tried to turn it off and then turn it on, but it didn't work, tried the hard reset didn't work either.
So I think I have to send it back AGAIN to the service center and MAYBE wait for another month, so MAYBE they can fix it properly this time while my warranty is expiring.
I have the exact problem today. Installed a few games from steam. Played the next day for 30mins in cool conditions. Turned off like usual. The time i turn on the next time,
Keyboard lit up, but screen is blank.
Charging port LED is also blank when insert the USB C charging cable.
Tried 40sec power button hold but still blank.
Im kind of regretting buying this laptop after seeing a couple of similar problems