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ROG Flow X13 (2023) GV302XU does not detect ROG Cetra II Core

Level 7

System: Windows 11 Home

GPU: RTX 4050 Laptop, Radeon 780M

CPU: AMD Ryzen 9 7940HS

- I've got a new ROG Cetra II Core and plug it into the Flow X13 and the system does not show the device. I have tried many solutions on updating, roll back and delete the driver (Realtek Audio and other sound drivers), does not fix this problem. 

- I've tested on my PC (ROG Strix Z690-A Wi-Fi DDR4 motherboard) and the headphone worked well. 

- I've tried my wireless headset that uses the USB-A port and also worked well, also I plug in my ROG Raikiri Pro to the USB-A port the Raikiri Pro does work as normal but when I plug ROG Cetra II Core it does not detect the earphone.

I have all the updates to the latest version from Windows 11 and Armoury Crate.

I have checked the 3.5mm is plug in.