Hi I love my z13 2023 rtx 4060 model and for about a year I have had very little issues with it. But now starting about 2 weeks ago I am having a serious issue with the GPU that is affecting all my work ( creative cloud ) and gaming. Every game will start off fine for about 15 seconds, smooth and like normal, but then everything will start to stutter and by looking at frameview my framerate goes from 85FPS to 30FPS and then back within a second and this happens every 2-3 seconds. The games are completely unplayable. Now I know this little machine is very powerful and never had this issue before, so it can run these games because I am used to seeing the framerates being very smooth and never had any stuttering.
I have an extended warranty, but I want to try and avoid sending this in because I rely on my laptop for all my work and I would lose thousands of dollars in lost work time waiting for it to be fixed.
Now here is what I have already done.
- First, installed all latest drivers for everything. Didn't work.
- Second, rolled back drivers to older version, Geforce, armory crate. Didn't work.
- Did a reset of my PC and reinstalled windows with latest cloud version and updated all drivers again. Didn't work.
- Completely reset PC and deleted all data formating drive to original factory settings and install data. Didn't work.
- Installed all latest drivers again on new install. Didn't work.
There is also some sort of audio artifacts/distortion whenever this happens. Like audio gets warped and sounds noisy.
Has anyone experienced this issue and do you know what the problem might be?
I also should note that in the past 3 months my Z13 has frozen about 6 times where the screen just freezes with the mouse in place and there is no bluescreen of death. At that point I just have to hold the power button to turn off. I also get a message in illustrator saying I am out of Ram when I have 16GB and 8GB of Video Ram. The files i am working on are not that crazy that I should be out of ram.
Chris
