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Asus X13 GV301QE, laptop not shutting down on battery power

Madsrom
Level 7

Hey all!

 

Hopefully I'm not stupid and this is a legitimate problem. 

My laptop is strangely only able to shut down when connected to power. On battery power the laptop is not able to fully shut down ( laptop gets hot, fans still running and power light is still on). I've had this problem for more than a year now.

I've tried waiting, command prompt diagnosis and repair, checking power options. I've downloaded the recommended drivers and updates for my laptop on Asus' website. 

I'm using G-helper also. 

 

Has anyone ever experienced this and is there a way to fix this issue?

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