Asus G11CD-B13 Freezing Issue?

[Ashtronova]

Hey guys. I bought my girlfriend an ASUS computer about a month and a half ago and it seems to have a constant freezing problem while playing games or streaming. Completely locks up and has to be shut off by power button. I found a error in Event Viewer that seems to match up with all the times it freezes (Event ID 56 Applicatiob Popup Error) . Not sure if that is relevant or not.*

Also, while playing games the CPU utilization sits around 85-100% even when the graphic settings of the game are set to lowest. CPU temps never go above 120 though. The computer has a i5 6600 @ 2.7 GHz and is always running at 3.08 GHz while playing games, in comparison her laptop which has a i7 5500U runs the same game at 40% utilization (not a gaming laptop at all).

I took it to best buy and they said the nvidia graphics drivers werent even installed and we installed them but still the same issue.


Where do I start? What do I do? Is the computer faulty? I'm taking it back this Saturday to have it looked at again, but in the mean time I want to know what the issue is and if its a quick fix or not. *

[a0R86]

By 120 degrees you mean fahrenheit right? If that's the case, try to see if there is a newer BIOS that you could update to.

[Eleiyas]

Please make sure that all the relevant drivers and updates are installed.

Please make sure the BIOS is the latest version.

Please let us know if this doesn't solve anything

[Ashtronova]

I'm probably going to do a factory reset on the computer. I've gone to device manager and looked through everything for drivers to update and found some but still same issue. The only thing I haven't done is updated the latest BIOS because I'm not quite sure how to do that.*

I also want to know, if the drivers or BIOS isn't the most up to date, why would it cause the freezing? I've never used a computer where I had to constantly check for updates and if not the computer will freeze and become unusable? *

[Ashtronova]

I reset the PC. The same game is now running at 40-50% CPU at same graphics. But the PC still froze.*

[Ashtronova]

Looks like i'll be sending it to ASUS. Just a faulty computer I guess.

[Eleiyas]

Could well be a faulty graphics card or a corrupted windows installation