Software Conflict After AeroActive Cooler X Pro Update

[Abdoboud]

Hi everyone,

I’m experiencing an issue with my **ROG Phone 9 Pro** and **AeroActive Cooler X Pro**:

1. After connecting the cooler, it prompted me to install an update.
2. **I noticed two different software options** during the process:
- One for the **AeroActive Cooler X Pro** (my model).
- Another for the **AeroActive Cooler X** (older version).
3. Post-update, the fan **stopped working**, and I received a **"Failed Update"** error.

**Questions:**
- Could this be caused by a software mismatch?
- How can I force the correct update or revert to the previous version?

Any advice would be appreciated!

[Vincent54]

Same issues here. After the AI firmware update my fan started showing the problems you're describing. Currently running firmware 35.1810.1810.346

Any help would be greatly appreciated 

[NovaKnight]

@Abdoboud @Vincent54 

Try these steps:

1. Clear Armoury Crate’s storage and cache.

2. Unplug and reconnect the fan, sometimes it helps trigger the proper update process.

I’m currently on .346 firmware, and both the Cooler X (8th gen) and Cooler X Pro (9th gen) are working fine on my end.

Here are my version details, hope it helps!

----------------

Cooler X:

Cooler X Pro:

[kanachan]

New with ROG phone 9 pro having the same issue as well, already followed with what advised above .. hopefully anyone can have different approach.. thanks as well ..