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stuck on rog logo

jokerthelegend
Level 7

tried everything hard reset

plug the charger

hold the volume button and power button

hold just the power button for 30 sec

format the SSD

unplugged the battery 

still is on the ROG logo

sometimes is just blank the screen most of the time is the rog logo comes

fans are spinning so device is getting hot 

 

4,241 Views
18 REPLIES 18

I think is just 12 months

It's 24, mine is under warranty until June 25

G751JY 32GB GTX980M OC, Killer Wlan, Liquid Metal.
Maximus XIII, I9-11900, 64gb,TUF RTX 3080, ROG Ally

Only 12 months. What is the waiting time for repair or replacement? Has been informed?

mine is 12 months

and yeah i contacted  them and i send the device for repairs

I don't think  they know the solution 

Viejo creí era el único mi ally se quedo en el boot  y no puuedo acceder al bios

 

After update?

Después de la actualización, la consola estaba bien y funcional, la consola es americana y soy de México no me quieren apoyar en Asus de México maldita sea no tengo residencia en Estados Unidos, necesito que me ayuden

 

My friend is from Brazil and they didn't help me. I had to send it there for my family. Asus has terrible support!