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stuck on rog logo

jokerthelegend
Level 7

tried everything hard reset

plug the charger

hold the volume button and power button

hold just the power button for 30 sec

format the SSD

unplugged the battery 

still is on the ROG logo

sometimes is just blank the screen most of the time is the rog logo comes

fans are spinning so device is getting hot 

 

3,852 Views
18 REPLIES 18

TDFerreira
Level 8

hello. I have the same problem after updating the BIOS. I can't access the BIOS to reset the console.

Nobody  knows  even the asus rog ally staff 

Defo not recommend to Nobody  better  get the legion go or steam deck

I'm disappointed, because a device can't freeze during an update. There should be a simpler way to force a factory reset.

i contacted them and return to them to check the device

I opened the request today to send the console.I’ve never seen a product crash with an official update. A global company without a global guarantee. Sad!

This is the only way to find out what is wrong with the device 

Tmjpwns
Level 7

Any of you guys tried contacting support? 

Mine did mess up a little during the initial bios update, turned it of and back on to retry and it went trough. 

G751JY 32GB GTX980M OC, Killer Wlan, Liquid Metal.
Maximus XIII, I9-11900, 64gb,TUF RTX 3080, ROG Ally

Here in Brazil, support does not work on Sundays. I don't know if they will help me, as I bought it at Best Buy in Miami.

Warranty is international with 24months. Contact them, try their stuff and rma the unit as worst case scenario. 

G751JY 32GB GTX980M OC, Killer Wlan, Liquid Metal.
Maximus XIII, I9-11900, 64gb,TUF RTX 3080, ROG Ally