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SN not Valid

EliasFrank
Level 7

When trying to use Cloud Recovery.. then a Pop-up shows saying that: "The SN is not Valid, Contact your Customer Service"

Can anyone help or have the same situation? What did you do?

Thank you in Advance. 

Rog Ally 1 month Old. 

271 Views
2 REPLIES 2

Tmjpwns
Level 7

Did you try contacting customer service?

G751JY 32GB GTX980M OC, Killer Wlan, Liquid Metal.
Maximus XIII, I9-11900, 64gb,TUF RTX 3080, ROG Ally

Anbby_ROG
Customer Service Agent

Hi @EliasFrank ,

Please try running the Cloud Recovery test again to see if it can proceed smoothly. If you still encounter issues, please DM me your serial number, and I will further investigate for you. Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌