Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

SN not Valid

EliasFrank
Level 7

‎09-30-2023 05:07 PM

When trying to use Cloud Recovery.. then a Pop-up shows saying that: "The SN is not Valid, Contact your Customer Service"

Can anyone help or have the same situation? What did you do?

Thank you in Advance. 

Rog Ally 1 month Old. 

0 Kudos
583 Views
2 REPLIES 2

Tmjpwns
Level 7

‎10-01-2023 11:34 AM

Did you try contacting customer service?

G751JY 32GB GTX980M OC, Killer Wlan, Liquid Metal.
Maximus XIII, I9-11900, 64gb,TUF RTX 3080, ROG Ally
0 Kudos

Anbby_ROG
Customer Service Agent

‎10-01-2023 11:27 PM

Hi @EliasFrank ,

Please try running the Cloud Recovery test again to see if it can proceed smoothly. If you still encounter issues, please DM me your serial number, and I will further investigate for you. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos