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SD card reader no longer work

gazgundam
Level 8

I keep all the drivers and bios updated on my Rog Ally, however, the SD card reader suddenly can't read any SD card.

I checked all my cards with another computer, and it all works fine.

What should I do about it?

Does anyone experience similar issues?

 

1,382 Views
13 REPLIES 13

Please private message me your RMA number and serial number. Thanks. 

That would be a serious problem and we will get to the bottom of it. 

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Altowarrior
Level 7

I also am a victim of my Samsung PRO Plus 256GB card fried. Grrrr! I don't suppose ASUS in intending on replacing the victims SD cards any time soon, if ever. My advice DO NOT use Ally with a SD card. You run the risk, as with so many others, having Ally fry your SD card.

Scorpeezy
Level 7

I have the same problem and I'm trying to figure out a solution.

gazgundam
Level 8

I finally got it resolved. I am living overseas now, so ASUS was able to contact my regional office and the local office contacted me and sent a pick-up to pick up my Rog Ally, after about 7 days or so, they replaced the motherboard and sent the device back to me.

It works now, but I really hope it will stay working until I sell this device after 2, or 3 years. 
My device is only one and a half months old, so they replaced the motherboard.
I will give ASUS the credit for that, but it wasn't easy to process through all these. 😂